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Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier 1280 720 Taras Semeniuk

Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier

Most contact centres generate thousands of conversations a day, yet most of that data goes unanalysed. In this episode, we discuss how conversational intelligence can turn that data into actionable signals across every interaction.

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Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara 1280 720 Taras Semeniuk

Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara

Discover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.

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The realities of deploying generative AI in customer support with Alia Azim, Citation Group 1280 720 Taras Semeniuk

The realities of deploying generative AI in customer support with Alia Azim, Citation Group

In this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.

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AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom 1280 720 Taras Semeniuk

AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom

What happens when AI stops being treated like a tool and starts being hired like an employee?

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The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase 1280 720 Taras Semeniuk

The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase

We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.

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Automating customer service across 170 countries with HBX Group 1280 720 Taras Semeniuk

Automating customer service across 170 countries with HBX Group

HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.

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Designing conversational AI that works with Anne Cantera of Optimum 1280 720 Taras Semeniuk

Designing conversational AI that works with Anne Cantera of Optimum

From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.

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The AI talent war with Chris Morrow, Founder of Digitalent 1280 720 Taras Semeniuk

The AI talent war with Chris Morrow, Founder of Digitalent

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

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The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI 2560 1443 Taras Semeniuk

The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

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Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom 2560 1437 Taras Semeniuk

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?

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How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI 2560 1439 Taras Semeniuk

How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI

Learn why AI might be the biggest shift in technology since the internet.

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What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins 2560 1472 Taras Semeniuk

What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins

Everyone’s slapping ‘agentic’ on their AI products, but what does that even mean?

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15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young 1280 720 Taras Semeniuk

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young

Learn what it really takes to scale conversational AI to 15 million conversations per year.

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Mastering context engineering in conversational AI with Martin Cross, Connect 1280 720 Taras Semeniuk

Mastering context engineering in conversational AI with Martin Cross, Connect

Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.

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Making human-like voice AI accessible and affordable with NLX and Inworld 1280 720 Taras Semeniuk

Making human-like voice AI accessible and affordable with NLX and Inworld

Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.

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AI, empathy, and the future of work with Ian Jacobs, Opus Research 1280 720 Taras Semeniuk

AI, empathy, and the future of work with Ian Jacobs, Opus Research

Ian Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.

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Expert analysis of the best AI platforms in 2025 800 450 Kane Simms

Expert analysis of the best AI platforms in 2025

This is an essential VUX World episode for CX leaders seeking to make informed decisions about their AI tech stack.

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Machines that talk: How Toyota drives innovation in manufacturing with Kordel France 1280 720 Taras Semeniuk

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

Discover how Toyota uses AI to transform its manufacturing floors today and what the future of human-machine teamwork could look like.

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NiCE & Cognigy: The AI arms race in CX has begun 1280 720 Taras Semeniuk

NiCE & Cognigy: The AI arms race in CX has begun

The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.

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Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold 1280 720 Taras Semeniuk

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the future of business communications.

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Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers 1280 720 Taras Semeniuk

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

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From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom 1280 720 Taras Semeniuk

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

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The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta 1920 1080 Taras Semeniuk

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta

The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.

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Gaining clarity in conversational AI live from Boost Camp 1280 720 Taras Semeniuk

Gaining clarity in conversational AI live from Boost Camp

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI

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