conversation design

Kane Simms
August 1, 2021

Talking conversation design with Maaike Groenewege

Talking conversation design with Maaike Groenewege https://vux.world/wp-content/uploads/Talking-conversation-design-with-Maaike-Greonewege-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 1, 2021 August 1, 2021

Maaike Groenewege joins us to share some unique insights and perspectives on conversation design theory, techniques, tools and practice.

Kane Simms
March 31, 2021

Step up your chatbot and voice assistant game

Step up your chatbot and voice assistant game https://vux.world/wp-content/uploads/2020/05/V.png 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 31, 2021 October 8, 2021

There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a generally less than desirable experience…

Kane Simms
March 23, 2021

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide https://vux.world/wp-content/uploads/SSML-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 23, 2021 October 13, 2021

An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.

Kane Simms
March 22, 2021

Designing charismatic voice assistants with Marie Kleinert and Ray-Allen Taylor

Designing charismatic voice assistants with Marie Kleinert and Ray-Allen Taylor https://vux.world/wp-content/uploads/vui-agency-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 22, 2021 March 22, 2021

Insights from the VUI Agency on how to design charismatic voice assistants.

Kane Simms
February 23, 2021

A framework for consistently measuring the usability of voice and conversational user interfaces

A framework for consistently measuring the usability of voice and conversational user interfaces https://vux.world/wp-content/uploads/a-framework-for-consistently-measuring-the-usability-of-conversational-user-interfaces-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 23, 2021 February 23, 2021

Answering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and their impact on customer experience.…

Kane Simms
October 6, 2020

Are you over-polishing your chatbot?

Are you over-polishing your chatbot? https://vux.world/wp-content/uploads/img_6918.jpg 904 678 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 6, 2020 October 8, 2021

When designing a chat bot or voice bot, be careful not to over-polish your dialogue. Keep it natural and free flowing. Here’s how.

Kane Simms
September 26, 2020

Conversation design best practice with Salesforce’s Greg Bennett

Conversation design best practice with Salesforce’s Greg Bennett https://vux.world/wp-content/uploads/greg-bennett-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g September 26, 2020 September 26, 2020

Learn conversation design best practice with Conversation Design Principle, Salesforce, Greg Bennett.

Kane Simms
August 25, 2020

The difference between chatbot and voice search refinements

The difference between chatbot and voice search refinements https://vux.world/wp-content/uploads/IMG_6023.jpg 876 657 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 25, 2020 October 8, 2021

What’s the difference between how people use chatbots and search bars vs voice user interfaces and what does that mean for how you design interactions for each? One of the…

Kane Simms
August 15, 2020

Conversational ear worms

Conversational ear worms https://vux.world/wp-content/uploads/ear-worms.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 15, 2020 October 8, 2021

What is the conversational equivalent of an ear worm? An ear worm is a song that you just cannot get out of your head. It doesn’t matter how hard you…

Kane Simms
August 13, 2020

Think conversation design is complex? You aint seen nothing yet

Think conversation design is complex? You aint seen nothing yet https://vux.world/wp-content/uploads/conversation-design-is-changing.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 13, 2020 October 8, 2021

If you think conversation design is complex, you ain’t seen nothing yet.

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