Enterprise

Taras Semeniuk
July 11, 2025

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers https://vux.world/wp-content/uploads/Essent-VUX-episode-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g July 11, 2025 July 11, 2025

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

Taras Semeniuk
July 4, 2025

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom https://vux.world/wp-content/uploads/Klearcom-episode-VUX-World.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g July 4, 2025 July 4, 2025

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

Taras Semeniuk
June 27, 2025

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta https://vux.world/wp-content/uploads/Merlin-Bise-Inbenta-CTO-VUX-World-Podcast.jpg 1920 1080 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 27, 2025 June 27, 2025

The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.

Kane Simms
June 26, 2025

AI and the BPO industry: why enterprises must take notice

AI and the BPO industry: why enterprises must take notice https://vux.world/wp-content/uploads/BPO-article-VUX-World.jpg 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 26, 2025 June 27, 2025

The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.

Ben McCulloch
April 14, 2023

From good to great: how Roche improved customer experience

From good to great: how Roche improved customer experience https://vux.world/wp-content/uploads/31.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 14, 2023 April 14, 2023

When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?

Ben McCulloch
March 2, 2023

Conversations Squared #6 Kane Simms

Conversations Squared #6 Kane Simms https://vux.world/wp-content/uploads/kane-image.jpg 2380 2380 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g March 2, 2023 March 2, 2023

Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who’s usually asking the…

Kane Simms
January 24, 2023

Master assistant or multi-assistant orchestration? 4 considerations

Master assistant or multi-assistant orchestration? 4 considerations https://vux.world/wp-content/uploads/Orchestration.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 24, 2023 January 24, 2023

When you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma.

Rebecca Christie
August 5, 2022

Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy

Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy https://vux.world/wp-content/uploads/Rob-Lubow-Website-hero.jpg 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g August 5, 2022 August 5, 2022

Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable.

Rebecca Christie
July 27, 2022

Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera

Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera https://vux.world/wp-content/uploads/muddu-l-.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g July 27, 2022 July 27, 2022

Muddu Sudhakar, CEO, Aisera joins us to discuss the Aisera philosophy for AI mediated service provision, and some controversial recommendations.

Kane Simms
March 24, 2022

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon https://vux.world/wp-content/uploads/Charles_Guth_-_Decathlon_-_Landscape.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 24, 2022 July 27, 2022

Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
lang	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
resolution	session	This is a functionality cookie used to collect the horizontal value of the visitor screen resolution. It helps in optimizing the website view to the user.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_111445333_1	1 minute	Set by Google to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
ajs_anonymous_id	never	This cookie is set by Segment.io to check the number of ew and returning visitors to the website.
CONSENT	16 years 2 months 25 days 18 hours	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

Cookie	Duration	Description
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
__smSessionId	9 hours	No description available.
__smToken	1 year	This cookie is set by the Sumo. This cookie is used for verifying whether the user is logged in or not.
__smVID	1 month	This cookie is set by Sumo. The purpose of the cookie is not yet known.
_mailmunch_visitor_id	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
AnalyticsSyncHistory	1 month	No description
attribution_user_id	1 year	This cookie is set by the provider Typeform. This cookie is used for Typeform usage statistics. It is used in context with the website's pop-up questionnaires and messengering.
cookielawinfo-checkbox-functional	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
debug	never	No description available.
intercom-id-or0x2acp	8 months 26 days 1 hour	No description
intercom-session-or0x2acp	7 days	No description
li_gc	2 years	No description
li_sugr	3 months	No description available.
mailmunch_second_pageview	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.