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Strategy

Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions

Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions 1800 1200 Kane Simms

Product Owner, Dialogue Management, AI and ML Group at Swisscom, Roger Dill, and CEO of Artificial Solutions, Per Ottosson, share insights on how to scale a conversational AI practice.

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Step up your chatbot and voice assistant game

Step up your chatbot and voice assistant game 1800 1200 Kane Simms

There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a generally less than desirable experience…

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Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot 1800 1200 Kane Simms

Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.

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Top 10 voice marketing mistakes and how to avoid them

Top 10 voice marketing mistakes and how to avoid them 1917 1080 Kane Simms

If you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.

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Is innovating first worth it?

Is innovating first worth it? 2470 1274 Kane Simms

Is being first to adopt conversational AI worth it? Or should you wait? https://www.youtube.com/watch?v=IEkW2rAkUdo The people that go first tend to make mistakes that the rest of the market can…

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A difference between conversational AI and your website

A difference between conversational AI and your website 1532 850 Kane Simms

One of the differences between conversational AI and, say, your website or most other channels that don’t rely on natural language is that…

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Adding voice to screens with Hannes Heikinheimo

Adding voice to screens with Hannes Heikinheimo 1800 1200 Kane Simms

How you can and why you should add voice capability to your software, apps and screens.

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How voice AI is disrupting industries with Mike Zagorsek

How voice AI is disrupting industries with Mike Zagorsek 1800 1200 Kane Simms

SoundHound Inc is enabling brands like Mercedes and Mastercard to cause disruption with voice AI. Find out how with VP Product Marketing, Mike Zagorsek.

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The future of conversational commerce? with David Clark and Tim Atkinson

The future of conversational commerce? with David Clark and Tim Atkinson 1800 1200 Kane Simms

Google is rolling out RCS messaging and partnered with BT to bring conversational messaging on Android to life. And it’s good!

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Your bot’s not an expert, it’s a toddler, and that’s OK

Your bot’s not an expert, it’s a toddler, and that’s OK 1800 1200 Kane Simms

Standford University found that chatbots and voicebots that are positioned as toddlers fair better than those positioned as experts.

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