Shawn Edmunds walks us through his perspectives on the NLP industry and how companies are applying it to transform communication.
Presented by Deepgram and Symbl.ai
LumenVox provides AI-driven speech and authentication technology used by some of the world’s leading communication providers.
Join CRO, Shawn Edmunds, and VUX World’s Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.
00:00 Intro, presenting Deepgram and Symbl.ai
02:35 Introducing Shawn Edmunds
05:00 Nokia, Nuance and exposure to AI
08:00 AI hype vs belief
10:15 Bad IVR experiences
15:30 2013 vs today
19:20 Lumenvox capabilities
25:20 Top drawer use cases
29:20 Enterprise AI migration
31:10 Will switching AI services be common?
41:30 Implementing AI solutions
44:35 Scaling an AI tech company
46:30 Under-utilised AI capabilities
49:50 Who’s responsible for innovation?
55:10 Companies are just a big bunch of partners
58:40 Links and resources