Transforming customer communication with Shawn Edmunds, CRO, Lumenvox

Transforming customer communication with Shawn Edmunds, CRO, Lumenvox 1600 1200 Kane Simms

Shawn Edmunds walks us through his perspectives on the NLP industry and how companies are applying it to transform communication.

Presented by Deepgram and Symbl.ai

Presented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

Presented by Symbl.aiSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.


Transforming communications

LumenVox provides AI-driven speech and authentication technology used by some of the world’s leading communication providers.

Join CRO, Shawn Edmunds, and VUX World’s Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.

00:00 Intro, presenting Deepgram and Symbl.ai
02:35 Introducing Shawn Edmunds
05:00 Nokia, Nuance and exposure to AI
08:00 AI hype vs belief
10:15 Bad IVR experiences
13:40 Lumenvox
15:30 2013 vs today
19:20 Lumenvox capabilities
25:20 Top drawer use cases
29:20 Enterprise AI migration
31:10 Will switching AI services be common?
38:20 Partnerships
41:30 Implementing AI solutions
44:35 Scaling an AI tech company
46:30 Under-utilised AI capabilities
49:50 Who’s responsible for innovation?
55:10 Companies are just a big bunch of partners
58:40 Links and resources


Visit Lumenvox.com to learn more

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