Opinion • VUX World

Ben McCulloch
July 10, 2024

Customer and Agent Perspectives on Enterprise AI Adoption in 2024

Customer and Agent Perspectives on Enterprise AI Adoption in 2024 https://vux.world/wp-content/uploads/EnterpriseAIAdoptionArticle.jpg 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 10, 2024 July 11, 2024

You’re reading this because you have an interest in conversational AI. You’ve probably embraced it and already use it in your work. How do other people feel about AI though?…

Kane Simms
July 4, 2024

8 top AI use cases for contact centres

8 top AI use cases for contact centres https://vux.world/wp-content/uploads/1707434731103.jpeg 1022 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 4, 2024 July 4, 2024

I recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them…

Kane Simms
June 13, 2024

The changing role of the AI-enabled contact centre

The changing role of the AI-enabled contact centre https://vux.world/wp-content/uploads/1717673205270.png 1260 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 13, 2024 June 26, 2024

I was recently at an event organised by Kore.ai in The Shard. A lovely spot where I had the pleasure of facilitating a workshop on large language models vs small…

Ben McCulloch
April 11, 2024

Is it safe to use LLMs in a healthcare setting?

Is it safe to use LLMs in a healthcare setting? https://vux.world/wp-content/uploads/DALL·E-2024-04-11-12.20.58-Imagine-a-modern-healthcare-setting-where-there-is-an-integration-of-advanced-technology.-In-the-center-of-the-room-there-is-a-large-sleek-and-futu.webp 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 11, 2024 April 17, 2024

You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…

Ben McCulloch
April 10, 2024

Balancing Tech Advancements with a Human Touch in Customer Service

Balancing Tech Advancements with a Human Touch in Customer Service https://vux.world/wp-content/uploads/DALL·E-2024-04-10-13.53.43-An-image-of-a-classic-set-of-balancing-scales.-The-scales-should-have-two-pans-hanging-from-a-horizontal-beam-which-is-supported-by-a-central-pillar.webp 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 10, 2024 April 10, 2024

How do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the…

Kane Simms
April 5, 2024

Counteracting the risk of LLMs

Counteracting the risk of LLMs https://vux.world/wp-content/uploads/DALL·E-2024-04-05-16.14.02-An-editorial-style-digital-image-representing-the-concept-of-Counteracting-the-risk-of-Large-Language-Models-LLMs.-The-image-features-a-central-vi.webp 1792 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 5, 2024 April 5, 2024

As of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going…

Kane Simms
April 3, 2024

7 practical tips to implement Microsoft 365 Copilot for your business

7 practical tips to implement Microsoft 365 Copilot for your business https://vux.world/wp-content/uploads/Articles-Presentation.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 3, 2024 April 3, 2024

I recently sat down with Pete Kemp, Principal Consultant at FSP, to discuss the lessons learned in implementing Microsoft 365 Copilot for enterprise businesses. Pete shared 7 specific lessons that…

Kane Simms
April 2, 2024

The Future of AI and Humanity: Insights from a Conversation with Byron Reese

The Future of AI and Humanity: Insights from a Conversation with Byron Reese https://vux.world/wp-content/uploads/future-of-AI-and-humanity-article-hero-image.jpg 1792 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 2, 2024 April 2, 2024

Discover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.

Kane Simms
March 25, 2024

7 new AI case studies from 7 top brands

7 new AI case studies from 7 top brands https://vux.world/wp-content/uploads/7-top-ai-case-studies.png 2433 1369 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 25, 2024 March 20, 2024

The Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in…

Ben McCulloch
February 27, 2024

How to get started in Conversational AI

How to get started in Conversational AI https://vux.world/wp-content/uploads/Blue-Modern-Digital-Marketing-Webinar-Zoom-Virtual-Background.png 1280 720 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g February 27, 2024 February 27, 2024

This question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give…

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