Opinion • VUX World

Kane Simms
October 2, 2024

Scaling your AI solution for long term success

Scaling your AI solution for long term success https://vux.world/wp-content/uploads/1726735261500.png 1260 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 2, 2024 October 2, 2024

Once you have established a solid foundation with your initial AI deployments, it’s essential to think about scaling your solutions to cover more complex and higher-impact use cases. This phase…

Kane Simms
September 23, 2024

Why NPS and CSAT don’t work for measuring your AI efforts

Why NPS and CSAT don’t work for measuring your AI efforts https://vux.world/wp-content/uploads/thumbs-up-thumbs-down.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g September 23, 2024 September 24, 2024

When evaluating AI initiatives, I see many organisations use NPS and CSAT as barometers of success. But there’s a problem with both of those metrics that make them ineffective at…

Kane Simms
September 20, 2024

Exploring the Evolution of AI in Search and Contact Centers: Insights from Google’s Vlad Vuskovic

Exploring the Evolution of AI in Search and Contact Centers: Insights from Google’s Vlad Vuskovic https://vux.world/wp-content/uploads/DALL·E-2024-09-20-10.15.43-A-modern-contact-center-environment-without-any-people-featuring-a-plain-back-wall.-The-scene-includes-rows-of-workstations-with-empty-chairs-each-d.webp 1792 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g September 20, 2024 September 20, 2024

Vladimir Vuskovic, a key figure at Google in the development of AI, particularly in Google Assistant, search and contact centre applications, recently joined me on VUX World to discuss the…

Kane Simms
September 12, 2024

Make sure your AI policy includes this…

Make sure your AI policy includes this… https://vux.world/wp-content/uploads/1726128817229.jpeg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g September 12, 2024 September 13, 2024

In the last few months, I’ve spoken to a handful of companies that are stalled on moving forwards with their AI plans, or even putting those plans together, because they’re…

Ben McCulloch
August 14, 2024

Conversations Unparsed: Industry Leaders Share Their Vision for AI

Conversations Unparsed: Industry Leaders Share Their Vision for AI https://vux.world/wp-content/uploads/1719504189893.jpeg 1200 800 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 14, 2024 September 5, 2024

During Unparsed 2024 we asked 10 CAI professionals to tell us what they’re working on. They come from a range of companies, from startups with a single person covering their…

Kane Simms
August 8, 2024

How to define your AI roadmap

How to define your AI roadmap https://vux.world/wp-content/uploads/1723099183579.jpeg 1280 716 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 8, 2024 August 14, 2024

Many organisations have woken up to the potential of AI over the last couple of years. Every second CEO wants their own version of ChatGPT. With this surge in interest,…

Ben McCulloch
July 10, 2024

Customer and Agent Perspectives on Enterprise AI Adoption in 2024

Customer and Agent Perspectives on Enterprise AI Adoption in 2024 https://vux.world/wp-content/uploads/EnterpriseAIAdoptionArticle.jpg 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 10, 2024 July 11, 2024

You’re reading this because you have an interest in conversational AI. You’ve probably embraced it and already use it in your work. How do other people feel about AI though?…

Kane Simms
July 4, 2024

8 top AI use cases for contact centres

8 top AI use cases for contact centres https://vux.world/wp-content/uploads/1707434731103.jpeg 1022 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 4, 2024 July 4, 2024

I recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them…

Kane Simms
June 13, 2024

The changing role of the AI-enabled contact centre

The changing role of the AI-enabled contact centre https://vux.world/wp-content/uploads/1717673205270.png 1260 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 13, 2024 June 26, 2024

I was recently at an event organised by Kore.ai in The Shard. A lovely spot where I had the pleasure of facilitating a workshop on large language models vs small…

Ben McCulloch
April 11, 2024

Is it safe to use LLMs in a healthcare setting?

Is it safe to use LLMs in a healthcare setting? https://vux.world/wp-content/uploads/DALL·E-2024-04-11-12.20.58-Imagine-a-modern-healthcare-setting-where-there-is-an-integration-of-advanced-technology.-In-the-center-of-the-room-there-is-a-large-sleek-and-futu.webp 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 11, 2024 April 17, 2024

You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…

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