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Opinion

The risks of Large Language Models (such as ChatGPT)

The risks of Large Language Models (such as ChatGPT) 1120 840 Ben McCulloch

In the various interactions I’ve had with ChatGPT, and the various posts and articles I’ve read by other people, I’ve had this recurring thought – talking to ChatGPT is like…

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Why we need a no-code multimodal orchestration tool

Why we need a no-code multimodal orchestration tool 1120 840 Ben McCulloch

During my chat with Jason F. Gilbert, he expressed frustration at how hard it is to orchestrate robotic movements with voice, sound effects, lights and other modes of expression.

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Stop getting ChatGPT and GPT3 confused!

Stop getting ChatGPT and GPT3 confused! 1280 720 Kane Simms

Right. Bullsh*t Man is back. Because this is starting to p*ss me off.

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Open AI vs Google: a headline you’d never have dreamed of

Open AI vs Google: a headline you’d never have dreamed of 1024 1024 Kane Simms

With the launch of ChatGPT, OpenAI hasn’t just managed to make a big splash in the AI community. It’s managed to break out of that community and hit almost every…

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15 ways conversation designers could use ChatGPT

15 ways conversation designers could use ChatGPT 1120 840 Ben McCulloch

People from all industries and professions have gotten a hold of ChatGPT and have begun to understand the potential power of NLP technologies. In the field of conversational AI, for…

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How to achieve better customer service during seasonal spikes

How to achieve better customer service during seasonal spikes 1120 840 Ben McCulloch

We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be…

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Nova KBM’s AI assistant is more successful than anyone dreamed

Nova KBM’s AI assistant is more successful than anyone dreamed 1120 840 Ben McCulloch

Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw. 

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ChatGPT: the good, the bad and the future

ChatGPT: the good, the bad and the future 1024 1024 Kane Simms

It’s been a week since the launch of ChatGPT, Open AI’s latest large language model (LLM), which has taken the AI industry by storm. Many have posited that it could…

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Top 10 conversational AI trends for 2023

Top 10 conversational AI trends for 2023 1120 840 Ben McCulloch

Vonage hosted the ‘What’s Next for Conversational AI’ panel during VUX @ VOICE22, a full day of VUX World programming at VOICE22 in Arlington, VA.

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5 steps to selecting the perfect partner for conversational automation

5 steps to selecting the perfect partner for conversational automation 1120 840 Ben McCulloch

Recently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for replacement Digital ID cards.

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