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Opinion

HSBC knows the measure of a great digital assistant

HSBC knows the measure of a great digital assistant 1120 840 Ben McCulloch

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

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Why should you consider conversation’s unwritten rules?

Why should you consider conversation’s unwritten rules? 1120 840 Ben McCulloch

Human conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter what happens, humans are skilled…

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Top 20 AI adoption challenges from 50+ organisations

Top 20 AI adoption challenges from 50+ organisations 935 579 Kane Simms

Here are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.

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AI at Marks and Spencer: 2 current use cases

AI at Marks and Spencer: 2 current use cases 1120 840 Ben McCulloch

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…

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Why Aflorithmic is the WordPress of audio production

Why Aflorithmic is the WordPress of audio production 1120 840 Ben McCulloch

Sound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of tiny choices in everything they…

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The 2 things holding AI assistants back (and it’s not tech)

The 2 things holding AI assistants back (and it’s not tech) 1280 720 Kane Simms

We’ve long had a vision for what AI assistants could be capable of. Hal, Computer from Star Trek, Kitt from Knightrider, Holly from Red Dwarf, JARVIS from Ironman, Samantha from…

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A novel approach to designing bot personas

A novel approach to designing bot personas 1120 840 Ben McCulloch

“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in…

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How ABN AMRO bank developed AI maturity

How ABN AMRO bank developed AI maturity 1120 840 Ben McCulloch

Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.

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How LNER’s digital human could revolutionise train travel

How LNER’s digital human could revolutionise train travel 1120 840 Ben McCulloch

Bots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy train station concourse in England?

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Decathlon’s 5 year automation strategy took 6 months thanks to AI

Decathlon’s 5 year automation strategy took 6 months thanks to AI 1120 840 Ben McCulloch

Despite the pains and sadness of the pandemic, there have been some curious and exciting developments. The sudden jolt to normal life caused many brands to rapidly change, with many…

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