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Opinion

How to get started in Conversational AI

How to get started in Conversational AI 1280 720 Ben McCulloch

This question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give…

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Balancing AI and Human Insight

Balancing AI and Human Insight 1920 1080 Kane Simms

Unless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best…

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Debt collections are challenging, and changing

Debt collections are challenging, and changing 1920 1133 Ben McCulloch

People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.

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Overcoming the shortfalls of voice AI

Overcoming the shortfalls of voice AI 1900 1200 Ben McCulloch

People just want to talk to machines like they would talk to another person. They expect it to work.

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Why conversational AI should be accessible by design

Why conversational AI should be accessible by design 2560 1563 Ben McCulloch

Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.

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Here’s Conversational AI at a whopping great scale!

Here’s Conversational AI at a whopping great scale! 1456 816 Ben McCulloch

We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…

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Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms

Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms 1920 1080 Kane Simms

The analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.

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How loveholidays used AI to turn frowns upside down

How loveholidays used AI to turn frowns upside down 2000 1304 Ben McCulloch

The travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers. Most people go on holidays…

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How Decathlon made messaging matter with a little help from AI

How Decathlon made messaging matter with a little help from AI 1995 1154 Ben McCulloch

Learn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.

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Your bot’s really an employee with superhuman responsibilities

Your bot’s really an employee with superhuman responsibilities 1456 816 Ben McCulloch

Discover what conversation designers should consider when working on their assistant’s persona.

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