You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…
read moreHow do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the…
read moreAs of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going…
read moreI recently sat down with Pete Kemp, Principal Consultant at FSP, to discuss the lessons learned in implementing Microsoft 365 Copilot for enterprise businesses. Pete shared 7 specific lessons that…
read moreDiscover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.
read moreThe Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in…
read moreThis question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give…
read moreUnless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best…
read morePeople who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.
read morePeople just want to talk to machines like they would talk to another person. They expect it to work.
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