Articles

Ben McCulloch
March 7, 2024

The evolution of the full-stack conversation designer

The evolution of the full-stack conversation designer https://vux.world/wp-content/uploads/Blue-Modern-Digital-Marketing-Webinar-Zoom-Virtual-Background.jpg 1280 720 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g March 7, 2024 March 20, 2024

Just a few years ago we saw the concept of the ‘full-stack conversation designer’ emerge. Essentially, this job title meant that the designer could see a bot from ideation to…

Ben McCulloch
February 27, 2024

How to get started in Conversational AI

How to get started in Conversational AI https://vux.world/wp-content/uploads/Blue-Modern-Digital-Marketing-Webinar-Zoom-Virtual-Background.png 1280 720 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g February 27, 2024 February 27, 2024

This question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give…

Kane Simms
February 19, 2024

Balancing AI and Human Insight

Balancing AI and Human Insight https://vux.world/wp-content/uploads/Cream-Gold-2024-New-Year-Facebook-Post-1920-x-1080-px-5.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g February 19, 2024 February 19, 2024

Unless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best…

Kane Simms
February 6, 2024

The Complete AI automation process: A VUX World framework

The Complete AI automation process: A VUX World framework https://vux.world/wp-content/uploads/1706860837796.png 960 540 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g February 6, 2024 October 28, 2025

In a previous post, I argued that role playing conversations is an ineffective way of scoping the requirements for a conversational AI use case, or for your first draft design.…

Ben McCulloch
February 2, 2024

ChatGPT’s ‘strategies for success’ look familiar to us!

ChatGPT’s ‘strategies for success’ look familiar to us! https://vux.world/wp-content/uploads/2085cb70-3940-45ae-b24d-598727613940.webp 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g February 2, 2024 February 2, 2024

When Open AI released their ‘Six strategies for getting better results’ in Dec 2023, anyone who has worked in conversational AI must have thought oh, that looks familiar! The blog…

Ben McCulloch
February 1, 2024

The end of role play in conversation design?

The end of role play in conversation design? https://vux.world/wp-content/uploads/1706261471904.png 1260 720 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g February 1, 2024 February 2, 2024

There’s a common practice in conversation design, where a design team will role play a conversation with the intention of identifying common conversational patterns, and distilling that down into an…

Kane Simms
December 15, 2023

Conversational AI continues its momentum into 2024

Conversational AI continues its momentum into 2024 https://vux.world/wp-content/uploads/Cream-Gold-2024-New-Year-Facebook-Post-1920-x-1080-px.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g December 15, 2023 December 15, 2023

We’re nearing the end of 2023, a year that saw conversational AI explode into the mainstream. I recently sat down with Frank Schneider, AI Evangelist at contact center technology provider,…

Ben McCulloch
December 11, 2023

Decoding documents: how SmartBots chunk data with LLMs

Decoding documents: how SmartBots chunk data with LLMs https://vux.world/wp-content/uploads/data-chunking.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g December 11, 2023 December 11, 2023

Discover how SmartBots revolutionise document management by introducing an innovative approach to data chunking with Large Language Models.

Kane Simms
December 7, 2023

4 tips for effective use of LLMs in conversational AI

4 tips for effective use of LLMs in conversational AI https://vux.world/wp-content/uploads/Articles-Presentation.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g December 7, 2023 December 8, 2023

Discover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.

Kane Simms
November 23, 2023

How to implement a tried and tested bot improvement cycle

How to implement a tried and tested bot improvement cycle https://vux.world/wp-content/uploads/Bot-improvement-cycle-Wysdom-article.png 1456 816 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g November 23, 2023 November 24, 2023

If you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a…

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