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8 top AI use cases for contact centres

8 top AI use cases for contact centres 1022 720 Kane Simms

I recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them…

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AI Design Principles

AI Design Principles 1920 1080 Kane Simms

Make consistently effective design decisions & improve user experience of AI services by adopting these AI Design Principles within your team and organisation.

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10 differences between small language models (SLM) and large language models (LLMs) for enterprise AI

10 differences between small language models (SLM) and large language models (LLMs) for enterprise AI 1920 1080 Kane Simms

With all this talk about large language models, you’d be forgiven for thinking that they’re going to solve the world’s problems. All we need is more data and more computing…

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The changing role of the AI-enabled contact centre

The changing role of the AI-enabled contact centre 1260 720 Kane Simms

I was recently at an event organised by Kore.ai in The Shard. A lovely spot where I had the pleasure of facilitating a workshop on large language models vs small…

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CSAT and NPS are dead. Good Riddance. With Richard Smullen

CSAT and NPS are dead. Good Riddance. With Richard Smullen 1800 1200 Rebecca Christie

Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences.

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The role of AI in music with SoundCloud’s Hazel Savage

The role of AI in music with SoundCloud’s Hazel Savage 1600 1200 Kane Simms

Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future.

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How we built AI assistant, Sandy, with loveholidays

How we built AI assistant, Sandy, with loveholidays 1600 1200 Rebecca Christie

The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.

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Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons

Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons 1600 1200 Kane Simms

Ricardo Herreros-Symons joins us as he shares the process of unlocking AI use cases with speech recognition.

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Whose job is prompt design?

Whose job is prompt design? 1920 1080 Ben McCulloch

This article was written by Benjamin McCulloch, Content and Conversation Designer at VUX World. It seems there isn’t agreement within the Conversational AI industry about who should be responsible for…

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OpenAI GPT-4o: What’s new and what’s the impact on CX?

OpenAI GPT-4o: What’s new and what’s the impact on CX? 1600 1200 Rebecca Christie

Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.

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