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CSAT and NPS are dead. Good Riddance. With Richard Smullen

CSAT and NPS are dead. Good Riddance. With Richard Smullen 1800 1200 Rebecca Christie

Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences.

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The role of AI in music with SoundCloud’s Hazel Savage

The role of AI in music with SoundCloud’s Hazel Savage 1600 1200 Kane Simms

Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future.

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How we built AI assistant, Sandy, with loveholidays

How we built AI assistant, Sandy, with loveholidays 1600 1200 Rebecca Christie

The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.

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Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons

Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons 1600 1200 Kane Simms

Ricardo Herreros-Symons joins us as he shares the process of unlocking AI use cases with speech recognition.

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Whose job is prompt design?

Whose job is prompt design? 1920 1080 Ben McCulloch

This article was written by Benjamin McCulloch, Content and Conversation Designer at VUX World. It seems there isn’t agreement within the Conversational AI industry about who should be responsible for…

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OpenAI GPT-4o: What’s new and what’s the impact on CX?

OpenAI GPT-4o: What’s new and what’s the impact on CX? 1600 1200 Rebecca Christie

Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.

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Chatbot and LLM Analytics with Eric Griffing, Dashbot

Chatbot and LLM Analytics with Eric Griffing, Dashbot 1600 1200 Rebecca Christie

Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.

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New research: Enterprise AI adoption: Guiding stars for contact centre leaders

New research: Enterprise AI adoption: Guiding stars for contact centre leaders 1920 1080 Taras Semeniuk

Exclusive research and brand new insights directly from contact centre agents and customers on the coming of AI and recipes for next-gen CX.

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The Voice AI Era: The future of conversational agents

The Voice AI Era: The future of conversational agents 1920 1080 Taras Semeniuk

Discover the extraordinary potential of integrating cutting-edge automatic speech recognition, advanced human-like speech synthesis, and the deep language understanding of LLMs.

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AI that filters voices and soften accents, with Ofer Ronen

AI that filters voices and soften accents, with Ofer Ronen 1600 1200 Kane Simms

Ofer Ronen joins us as he shares with us how AI is being used to filter voices and making accents clearer to understand!

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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