I recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them…
read moreMake consistently effective design decisions & improve user experience of AI services by adopting these AI Design Principles within your team and organisation.
read moreWith all this talk about large language models, you’d be forgiven for thinking that they’re going to solve the world’s problems. All we need is more data and more computing…
read moreI was recently at an event organised by Kore.ai in The Shard. A lovely spot where I had the pleasure of facilitating a workshop on large language models vs small…
read moreRichard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences.
read moreHazel joins us to discuss the role of AI in music, the opportunities, challenges and future.
read moreThe loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.
read moreRicardo Herreros-Symons joins us as he shares the process of unlocking AI use cases with speech recognition.
read moreThis article was written by Benjamin McCulloch, Content and Conversation Designer at VUX World. It seems there isn’t agreement within the Conversational AI industry about who should be responsible for…
read moreMarc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.
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