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Gen AI could revolutionise voice too

Gen AI could revolutionise voice too 2560 1707 Kane Simms

How has generative AI impacted the voice space? We’ve heard a great deal about LLMs being used in chatbots. While the most famous product is undoubtedly ChatGPT, LLM-based chatbots have…

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Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption

Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption 1920 1080 Kane Simms

Every big tech company is working on foundational generative AI models and promises that the future will be different. Yet…

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UX Research for Conversational AI Experiences: The Definitive Guide

UX Research for Conversational AI Experiences: The Definitive Guide 2560 1508 Emily Uematsu Banzhaf

User experience (UX) research is the process of uncovering user wants, needs, pain points, motivations, and behaviors. The goal is to create data-driven, user-centered experiences that meet user needs and…

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Let’s RAG and roll: the role of content in LLM applications

Let’s RAG and roll: the role of content in LLM applications 1920 1080 Kane Simms

In this episode, we dive deep into the critical role content plays in the success of AI systems like RAG.

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The what, why, and how of agentic AI in customer experience

The what, why, and how of agentic AI in customer experience 1920 1080 Taras Semeniuk

Are you ready to reimagine the customer journey with Agentic AI? Learn the specifics of what you need to do to make AI agents work for you in 2025. 

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Purposeful Vs Emergent AI Strategy: what path should you be on?

Purposeful Vs Emergent AI Strategy: what path should you be on? 960 540 Kane Simms

As you start to put together your AI strategy, you need to understand whether you’re pursuing a purposeful AI strategy or an emergent AI strategy. This will enable you to…

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New horizons: what’s next for AI-powered customer experience in 2025

New horizons: what’s next for AI-powered customer experience in 2025 1920 1080 Taras Semeniuk

Learn how to prepare for the next wave of AI automation, enhanced customer journeys, and improved customer experience

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Best tips for prompt engineering: Insights from Anthropic

Best tips for prompt engineering: Insights from Anthropic 1920 1080 Kane Simms

Prompt engineering has rapidly emerged as a crucial skill in effectively working with advanced AI models. For those with experience, refining your prompts can significantly improve AI performance and unlock…

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The future of AI orchestration with Dmitry Shapiro of MindStudio

The future of AI orchestration with Dmitry Shapiro of MindStudio 1920 1080 Rebecca Christie

Dmitry Shapiro joins me today to share how MindStudio is enabling AI transformation across the board.

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Getting AI into the enterprise with Stephan Schuessler, Deloitte

Getting AI into the enterprise with Stephan Schuessler, Deloitte 1920 1080 Rebecca Christie

Join us as Stephan Schuessler dives into the exciting world of AI in the enterprise.

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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