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Why AI is a change project, not a tech project

Why AI is a change project, not a tech project 1280 720 Kane Simms

AI is a change project, not a tech project. Why? Because success doesn’t rely on how good the technical solution is. It relies on how well it’s integrated and adopted.…

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The full stop problem: RAG’s biggest limitation

The full stop problem: RAG’s biggest limitation 1114 627 Kane Simms

RAG (Retrieval Augmented Generation) systems are quickly becoming the go-to solution for those looking to leverage AI in business. But RAG systems have some inherent limitations that negatively impact user…

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Agentic AI and LLMs, what to expect in 2025

Agentic AI and LLMs, what to expect in 2025 1920 1080 Rebecca Christie

Mike Myer the CEO and Co-Founder of Quiq, joins me as we discuss Agentic AI and what we can expect in 2025.

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Gen AI could revolutionise voice too

Gen AI could revolutionise voice too 2560 1707 Kane Simms

How has generative AI impacted the voice space? We’ve heard a great deal about LLMs being used in chatbots. While the most famous product is undoubtedly ChatGPT, LLM-based chatbots have…

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Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption

Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption 1920 1080 Kane Simms

Every big tech company is working on foundational generative AI models and promises that the future will be different. Yet…

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UX Research for Conversational AI Experiences: The Definitive Guide

UX Research for Conversational AI Experiences: The Definitive Guide 2560 1508 Emily Uematsu Banzhaf

User experience (UX) research is the process of uncovering user wants, needs, pain points, motivations, and behaviors. The goal is to create data-driven, user-centered experiences that meet user needs and…

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Let’s RAG and roll: the role of content in LLM applications

Let’s RAG and roll: the role of content in LLM applications 1920 1080 Kane Simms

In this episode, we dive deep into the critical role content plays in the success of AI systems like RAG.

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The what, why, and how of agentic AI in customer experience

The what, why, and how of agentic AI in customer experience 1920 1080 Taras Semeniuk

Are you ready to reimagine the customer journey with Agentic AI? Learn the specifics of what you need to do to make AI agents work for you in 2025. 

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Purposeful Vs Emergent AI Strategy: what path should you be on?

Purposeful Vs Emergent AI Strategy: what path should you be on? 960 540 Kane Simms

As you start to put together your AI strategy, you need to understand whether you’re pursuing a purposeful AI strategy or an emergent AI strategy. This will enable you to…

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New horizons: what’s next for AI-powered customer experience in 2025

New horizons: what’s next for AI-powered customer experience in 2025 1920 1080 Taras Semeniuk

Learn how to prepare for the next wave of AI automation, enhanced customer journeys, and improved customer experience

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