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Podcast

Designing conversational AI that works with Anne Cantera of Optimum
Designing conversational AI that works with Anne Cantera of Optimum 1280 720 Taras Semeniuk

HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.

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Designing conversational AI that works with Anne Cantera of Optimum
Designing conversational AI that works with Anne Cantera of Optimum 1280 720 Taras Semeniuk

From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.

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The AI talent war with Chris Morrow, Founder of Digitalent
The AI talent war with Chris Morrow, Founder of Digitalent 1280 720 Taras Semeniuk

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

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The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI
The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI 2560 1443 Taras Semeniuk

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

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Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom 2560 1437 Taras Semeniuk

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?

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How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI 2560 1439 Taras Semeniuk

Learn why AI might be the biggest shift in technology since the internet.

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What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins 2560 1472 Taras Semeniuk

Everyone’s slapping ‘agentic’ on their AI products, but what does that even mean?

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15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young 1280 720 Taras Semeniuk

Learn what it really takes to scale conversational AI to 15 million conversations per year.

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Mastering context engineering in conversational AI with Martin Cross, Connect
Mastering context engineering in conversational AI with Martin Cross, Connect 1280 720 Taras Semeniuk

Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.

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Making human-like voice AI accessible and affordable with NLX and Inworld
Making human-like voice AI accessible and affordable with NLX and Inworld 1280 720 Taras Semeniuk

Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.

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