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Podcast

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom 2560 1437 Taras Semeniuk

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?

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How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI

How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI 2560 1439 Taras Semeniuk

Learn why AI might be the biggest shift in technology since the internet.

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What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins

What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins 2560 1472 Taras Semeniuk

Everyone’s slapping ‘agentic’ on their AI products, but what does that even mean?

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15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young 1280 720 Taras Semeniuk

Learn what it really takes to scale conversational AI to 15 million conversations per year.

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Mastering context engineering in conversational AI with Martin Cross, Connect

Mastering context engineering in conversational AI with Martin Cross, Connect 1280 720 Taras Semeniuk

Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.

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Making human-like voice AI accessible and affordable with NLX and Inworld

Making human-like voice AI accessible and affordable with NLX and Inworld 1280 720 Taras Semeniuk

Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.

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AI, empathy, and the future of work with Ian Jacobs, Opus Research

AI, empathy, and the future of work with Ian Jacobs, Opus Research 1280 720 Taras Semeniuk

Ian Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.

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Expert analysis of the best AI platforms in 2025

Expert analysis of the best AI platforms in 2025 800 450 Kane Simms

This is an essential VUX World episode for CX leaders seeking to make informed decisions about their AI tech stack.

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Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France 1280 720 Taras Semeniuk

Discover how Toyota uses AI to transform its manufacturing floors today and what the future of human-machine teamwork could look like.

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NiCE & Cognigy: The AI arms race in CX has begun

NiCE & Cognigy: The AI arms race in CX has begun 1280 720 Taras Semeniuk

The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.

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    How SharkNinja scaled to $5bn with AI - live on December 18
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