Podcast

Taras Semeniuk
October 23, 2025

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young https://vux.world/wp-content/uploads/John-and-Cainan-LBG.png 1920 1080 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g October 23, 2025 October 23, 2025

Learn what it really takes to scale conversational AI to 15 million conversations per year.

Taras Semeniuk
October 16, 2025

Mastering context engineering in conversational AI with Martin Cross, Connect

Mastering context engineering in conversational AI with Martin Cross, Connect https://vux.world/wp-content/uploads/Marting-Cross-Connect-VUX-hero-image.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g October 16, 2025 October 23, 2025

Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.

Taras Semeniuk
September 25, 2025

Making human-like voice AI accessible and affordable with NLX and Inworld

Making human-like voice AI accessible and affordable with NLX and Inworld https://vux.world/wp-content/uploads/VUX-NLX-Inworld-voice-AI-episode.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g September 25, 2025 September 25, 2025

Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.

Taras Semeniuk
September 18, 2025

AI, empathy, and the future of work with Ian Jacobs, Opus Research

AI, empathy, and the future of work with Ian Jacobs, Opus Research https://vux.world/wp-content/uploads/Ian-Jacobs-on-VUX-World-Thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g September 18, 2025 September 25, 2025

Ian Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.

Kane Simms
September 12, 2025

Expert analysis of the best AI platforms in 2025

Expert analysis of the best AI platforms in 2025 https://vux.world/wp-content/uploads/Gartner-magic-quadrant-2025-vux-thumbnail.jpeg 800 450 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g September 12, 2025 September 12, 2025

This is an essential VUX World episode for CX leaders seeking to make informed decisions about their AI tech stack.

Taras Semeniuk
September 5, 2025

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France https://vux.world/wp-content/uploads/Kordel-France-VUX-episode.png 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g September 5, 2025 September 5, 2025

Discover how Toyota uses AI to transform its manufacturing floors today and what the future of human-machine teamwork could look like.

Taras Semeniuk
August 8, 2025

NiCE & Cognigy: The AI arms race in CX has begun

NiCE & Cognigy: The AI arms race in CX has begun https://vux.world/wp-content/uploads/Cognigy-acquisition-episode-.png 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g August 8, 2025 August 8, 2025

The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.

Taras Semeniuk
July 28, 2025

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold https://vux.world/wp-content/uploads/Jon-Arnold-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g July 28, 2025 July 28, 2025

From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the future of business communications.

Taras Semeniuk
July 11, 2025

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers https://vux.world/wp-content/uploads/Essent-VUX-episode-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g July 11, 2025 July 11, 2025

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

Taras Semeniuk
July 4, 2025

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom https://vux.world/wp-content/uploads/Klearcom-episode-VUX-World.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g July 4, 2025 July 4, 2025

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

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