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Podcast

Expert analysis of the best AI platforms in 2025

Expert analysis of the best AI platforms in 2025 800 450 Kane Simms

This is an essential VUX World episode for CX leaders seeking to make informed decisions about their AI tech stack.

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Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France 1280 720 Taras Semeniuk

Discover how Toyota uses AI to transform its manufacturing floors today and what the future of human-machine teamwork could look like.

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NiCE & Cognigy: The AI arms race in CX has begun

NiCE & Cognigy: The AI arms race in CX has begun 1280 720 Taras Semeniuk

The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.

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Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold 1280 720 Taras Semeniuk

From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the future of business communications.

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Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers 1280 720 Taras Semeniuk

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

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From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom 1280 720 Taras Semeniuk

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

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The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta 1920 1080 Taras Semeniuk

The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.

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Gaining clarity in conversational AI live from Boost Camp

Gaining clarity in conversational AI live from Boost Camp 1280 720 Taras Semeniuk

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI

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How True Classic tailored AI for customer experience with Jordan Gesky

How True Classic tailored AI for customer experience with Jordan Gesky 1280 720 Taras Semeniuk

Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.

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AI vs BPO: Foundever’s transformative journey with Guillaume Laporte

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte 1280 720 Taras Semeniuk

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.

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