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Podcast

Actionable insights from speech data with Nico Perony

Actionable insights from speech data with Nico Perony 1800 1200 Kane Simms

CTO and co-founder, OTO.ai, Nico Perony, shares how emotion and sentiment detection can be used to improve CX.

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Does voice first suck? And is it stuck? With Bret Kinsella, John Kelvie and Ahmed Bouzid

Does voice first suck? And is it stuck? With Bret Kinsella, John Kelvie and Ahmed Bouzid 1800 1200 Kane Simms

Join three of the voice AI industry’s leading minds to debate whether voice is living up to its promise and what should happen next.

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Bringing human-like performance to AI custom voices with Zohaib Ahmed

Bringing human-like performance to AI custom voices with Zohaib Ahmed 1800 1200 Kane Simms

Founder of Resemble.ai, Zohaib Ahmed joins us to share how you can bring human-like performance to TTS brand voices.

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How we built the HeyMercedes Voice Assistant with Mihai Antonescu

How we built the HeyMercedes Voice Assistant with Mihai Antonescu 1800 1200 Kane Simms

Mihai Antonescu, Group Product Manager, Experience AI at Mercedes-Benz is one of the brains behind the stand-out Hey Mercedes voice assistant.

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Integrating DialogFlow into your contact centre with Justin Randall

Integrating DialogFlow into your contact centre with Justin Randall 1800 1200 Kane Simms

Learn everything you need to know about integrating your first DialogFlow bot into your contact centre.

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AI and the future of customer service with Noam Fine, Vonage AI

AI and the future of customer service with Noam Fine, Vonage AI 1800 1200 Kane Simms

What’s the future of customer service going to look like? And what can businesses do today to prepare for it?

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Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research

Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research 1800 1200 Kane Simms

Founder and Lead Analyst at Opus Research and speech tech veteran, Dan Miller, chats contact centre voice AI and what to expect in 2021.

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Incorporating VUI into your UX repertoire with Stuart Silverstein

Incorporating VUI into your UX repertoire with Stuart Silverstein 1800 1200 Kane Simms

Director, Service Design, AIG, Stuart Silverstein talks bringing voice into your UX skill set.

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Voice commerce: the state of play with James Poulter

Voice commerce: the state of play with James Poulter 1800 1200 Kane Simms

The latest customer behavioural trends on voice commerce from the Vixen Labs Voice Commerce Report.

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Creating independent voice assistants with Kavita Reddi and Sirish Reddi

Creating independent voice assistants with Kavita Reddi and Sirish Reddi 1800 1200 Kane Simms

Discussing the Voxta platform, voice in India and the value of independent voice assistants.

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