We’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.
Supporting Ukraine
The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too.
Presented by Deepgram and Symbl.ai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.
Enterprise conversational AI with Rasa
Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that’s working well, then why not?
Why not find new use cases, enter new channels, serve more customers and improve everything all the time?
Sounds great, but how? What team would you need? What skills? What technology will underpin your strategy and how is it best implemented?
We’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.
Timestamps
00:00 Intro and welcome Deepgram and Symbl.ai
Sign up to ‘Is AI coming for your job?’ webinar
Sign up to ‘The Easy Way to Integrate Voicebots with Your Customer Service Solution’ webinar
03:50 Introduction to Alan Nichol and Rasa
06:40 About Rasa: Enterprise vs Open Source
13:57 Where Rasa started
19:33 What enterprise needs from it’s conversational AI stack
24:35 Resources and teams working on NLU solutions
29:20 Conversational AI industry maturity
34:51 What role does tooling play with conversation driven development
36:20 NLU training data quality assurance
40:10 Should you use live transcripts in NLU training data
43:13 Missing opportunities to create personalised experiences
44:16 The future of intents
52:20 Progress and technical maturity
55:30 Outro
Links
Check out https://rasa.com for more information
Register for ‘Is AI coming for your job?’ webinar
Sign up to ‘The Easy Way to Integrate Voicebots with Your Customer Service Solution’ webinar
