VUI design

Twilio Autopilot and building trust through dialogue design with Elaine Lee

Twilio Autopilot and building trust through dialogue design with Elaine Lee 1800 1200 VUX World

Kane Simms and Dustin Coates are joined by Elaine Lee, Principal Product Designer at Twilio, to discuss the ins and outs of Twilio’s Autopilot bot builder and how you can build trust with users through dialogue design. read more

Can design solve the biggest challenges in voice? With Mark Webster of Adobe XD

Can design solve the biggest challenges in voice? With Mark Webster of Adobe XD 1800 1200 VUX World

Why do all skills start with ‘Welcome to xyz’? Is an ‘assistant’ the right mental model for voice experiences? Mark Webster of Adobe XD joins us to tackle some of the biggest challenges in voice and discusses how design can play a role in solving them. read more

A voice design workshop blueprint for Alexa skill building

A voice design workshop blueprint for Alexa skill building 1800 1200 VUX World

Voice design can be a challenge for those who’ve never done it. Designing an Alexa skill is completely different to designing a website or app.

In this video, we run through a blueprint for a voice design workshop that you can use with your team or clients to find a use case, design, prototype and test a voice app. read more

Designing story-telling robots with Amy Stapleton

Designing story-telling robots with Amy Stapleton 1800 1200 VUX World

This week, Dustin and I are joined by Tellables co-founder, Amy Stapleton, to discuss storytelling through Alexa and the design challenges that come with that.

By the end of this podcast, you’ll:

  • Be familiar with situational design
  • Gain insight into designing with Amazon Polly
  • Learn about complex interaction models
  • See how you can use metaphors to help users navigate (in this case, a box of chocolates)
  • Understand how to build your own voice CMS and more

About Amy and Tellables

After spending many years in IT, including 14 years at NASA as an IT manager, Amy Stapleton is driving the voice first revolution forward. Tellables build conversational story experiences for talking devices and provide a platform to showcase the work of talented authors within voice apps.

Where to listen

Apple podcasts

Spotify

YouTube

CastBox

Spreaker

TuneIn

Breaker

Stitcher

PlayerFM

iHeartRadio

Links

Visit the Tellables website
Follow Tellables on Twitter
Follow Amy on Twitter
Enable My Box of Chocolates
View the My Box of Chocolates list of candies
Enable the Tricky Genie skill
Check out the Pepper robot
Find out more about Airtable
Paul Cutsinger on situational design

Emotional intelligence with Sina Kahen

Emotional intelligence with Sina Kahen 1800 1200 VUX World


This week, we’re joined by VAICE co-founder, Sina Kahen to discuss the importance of emotional intelligence and how you can design EQ into your voice experiences using the 6 ‘First date’ principles. read more

VUI design best practice for kids skills with the BBC’s Paul Jackson

VUI design best practice for kids skills with the BBC’s Paul Jackson 1800 1200 VUX World

We’re honoured to be joined by Paul Jackson, Senior Designer at the BBC, to discuss how the Beeb are approaching VUI design, with a particular focus on designing Alexa Skills for kids. read more

How to design a voice experience for the older generation with Heidi Culbertson

How to design a voice experience for the older generation with Heidi Culbertson 1800 1200 VUX World

This week, Dustin Coates and I are joined by Ask Marvee founder and CEO, Heidi Culbertson, to discuss VUX design for the older generation. read more

How to translate your Alexa Skill or Google Assistant Action with Maaike Dufour

How to translate your Alexa Skill or Google Assistant Action with Maaike Dufour 1800 1200 VUX World

Translating your Alexa Skill or Google Assistant Action is about more than translating the words in your script. It’s about translating the user experience. Maaike Dufour calls this ‘transcreating’ and she joins us this week to show us how it’s done.

Why should you translate your Alexa Skill or Google Assistant Action?

The world is getting smaller. Technology has enabled us to reach and connect with people from every corner of the earth with ease.

Take this podcast for example. It’s listened to in over 40 different countries, most of which don’t speak English as a first language.

In fact, the vast majority of the world don’t speak English and certainly not as a first language.

Amazon Alexa is global

Amazon Alexa is localised for 11 countries at the time of writing. 5 of them don’t speak English as a first language (France, Germany, Austria, Japan, India).

For global brands, having your Alexa Skill or Google Assistant Action available in every country you do business is a no-brainer. But even for hobbyists and smaller scale developers, think about the population of those countries and the potential impact you could have if you Skill was to do well in those locales.

In this episode

We’re being guided through the importance of making your Alexa Skill or Google Action available in other languages and what steps you should take to make that happen.

We discuss why simply translating your Alexa Skill script won’t work and why you need to recreate the user experience in your desired language.

We cover some of the cultural differences between countries and give some examples of why that makes literal translations difficult. For example, the X-Factor in the UK is a nationally recognised TV show. Whereas, in France, it aired for one season and wasn’t well received. Therefore, referencing the X-Factor in a French Skill is pointless.

Maaike tells us about how, when transcreating your Alexa Skill, you might even need to change your entire persona due to the differences in how other cultures perceive different personas. For example, in the UK, a postman is simply someone who delivers mail. Whereas, in France, the postman is a close family friend who stops to chat and knows everybody in the street personally. In the UK, the postman is a distant stranger. In France, the postman is a close acquaintance. That makes for two entirely different personas.

We discuss examples of words and phrases that exist in one language but don’t in another and how that can both open up opportunities and sometimes present challenges.

Our guest

Maaike Dufour headshotWe’re joined by Maaike Dufour, Freelance Conversation UX Designer, co-founder of UX My Bot and supreme transcreator of voice first applications. Maaike, quite rightly, prefers to use the term ‘transcreate’ instead of ‘translate’ because simply translating the words that make up your Alexa Skill or Google Assistant Action won’t work, as you’ll find out in this episode.

Maaike has worked on voice first UX for a number of years. Having worked with the Smartly.ai team, Maaike now works with Labworks.io and is helping the team break into international markets through the transcreation of popular Alexa Skills such as Would You Rather into other languages.

Where to listen

Links

Read Maaike’s thoughts on Medium
Watch Maaike’s talk at Chatbots and Voice Assistants London on YouTube
Follow Maaike on Twitter
Check out Maaike’s website
Visit UX My Bot