Florida-based conversational AI platform, Kore.ai has raised $70m and aims to position itself as the ‘undisputed leader’ in customer experience optimisation.
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read moreCritical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.
read moreHere’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.
read moreAn introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.
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read moreGoogle Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.
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