Articles

Ben McCulloch
September 9, 2022

HSBC knows the measure of a great digital assistant

HSBC knows the measure of a great digital assistant https://vux.world/wp-content/uploads/Article_Square_Sticker_Facebook_Cover_1120_×_840px_1289_×_720px_1120_×_840px_2.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 9, 2022 September 9, 2022

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

Ben McCulloch
September 7, 2022

Why should you consider conversation’s unwritten rules?

Why should you consider conversation’s unwritten rules? https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1289-×-720px-1120-×-840px.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 7, 2022 September 7, 2022

Human conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter what happens, humans are skilled…

Kane Simms
September 6, 2022

Top 20 AI adoption challenges from 50+ organisations

Top 20 AI adoption challenges from 50+ organisations https://vux.world/wp-content/uploads/Top-20-AI-Adoption-Challenges.png 935 579 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g September 6, 2022 September 6, 2022

Here are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.

Ben McCulloch
August 24, 2022

AI at Marks and Spencer: 2 current use cases

AI at Marks and Spencer: 2 current use cases https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g August 24, 2022 August 24, 2022

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…

Ben McCulloch
August 18, 2022

Why Aflorithmic is the WordPress of audio production

Why Aflorithmic is the WordPress of audio production https://vux.world/wp-content/uploads/Why_Aflorithmic_is_the_WordPress_of_audio_production.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g August 18, 2022 August 18, 2022

Sound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of tiny choices in everything they…

Ben McCulloch
August 17, 2022

How to connect any digital assistant to any call centre

How to connect any digital assistant to any call centre https://vux.world/wp-content/uploads/Audiocodes-webinar-wrap-up.png 1600 1200 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g August 17, 2022 August 17, 2022

Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.

Kane Simms
August 16, 2022

The 2 things holding AI assistants back (and it’s not tech)

The 2 things holding AI assistants back (and it’s not tech) https://vux.world/wp-content/uploads/Holly.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 16, 2022 August 16, 2022

We’ve long had a vision for what AI assistants could be capable of. Hal, Computer from Star Trek, Kitt from Knightrider, Holly from Red Dwarf, JARVIS from Ironman, Samantha from…

Ben McCulloch
August 5, 2022

A novel approach to designing bot personas

A novel approach to designing bot personas https://vux.world/wp-content/uploads/A-novel-approach-to-designing-bot-personas.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g August 5, 2022 August 5, 2022

“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in…

Kane Simms
August 2, 2022

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX https://vux.world/wp-content/uploads/Balto-Real-Time-Index-Example.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 2, 2022 August 2, 2022

I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.

Ben McCulloch
July 27, 2022

How ABN AMRO bank developed AI maturity

How ABN AMRO bank developed AI maturity https://vux.world/wp-content/uploads/ABN_AMRO.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g July 27, 2022 July 27, 2022

Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.

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