What do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a fix pronto. They have a…
read moreHere’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.
read moreWe’ve seen many attention-grabbing headlines about how AI is going to steal our jobs. It hasn’t happened yet though, has it? It’s important to remember they’re just stories. They feed…
read moreWhere’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.
read moreThere’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.
read moreHuman conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter what happens, humans are skilled…
read moreHere are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.
read moreHow do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…
read moreSound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of tiny choices in everything they…
read moreDigital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.
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