fbpx

Articles


Warning: Trying to access array offset on false in /home/w94ceo3xddi8/public_html/wp-content/themes/movedo/includes/grve-breadcrumbs.php on line 14

Why should you consider conversation’s unwritten rules?

Why should you consider conversation’s unwritten rules? 1120 840 Ben McCulloch

Human conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter what happens, humans are skilled…

read more

Top 20 AI adoption challenges from 50+ organisations

Top 20 AI adoption challenges from 50+ organisations 935 579 Kane Simms

Here are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.

read more

AI at Marks and Spencer: 2 current use cases

AI at Marks and Spencer: 2 current use cases 1120 840 Ben McCulloch

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…

read more

Why Aflorithmic is the WordPress of audio production

Why Aflorithmic is the WordPress of audio production 1120 840 Ben McCulloch

Sound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of tiny choices in everything they…

read more

How to connect any digital assistant to any call centre

How to connect any digital assistant to any call centre 1600 1200 Ben McCulloch

Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.

read more

The 2 things holding AI assistants back (and it’s not tech)

The 2 things holding AI assistants back (and it’s not tech) 1280 720 Kane Simms

We’ve long had a vision for what AI assistants could be capable of. Hal, Computer from Star Trek, Kitt from Knightrider, Holly from Red Dwarf, JARVIS from Ironman, Samantha from…

read more

A novel approach to designing bot personas

A novel approach to designing bot personas 1120 840 Ben McCulloch

“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in…

read more

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX 1280 720 Kane Simms

I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.

read more

How ABN AMRO bank developed AI maturity

How ABN AMRO bank developed AI maturity 1120 840 Ben McCulloch

Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.

read more

How LNER’s digital human could revolutionise train travel

How LNER’s digital human could revolutionise train travel 1120 840 Ben McCulloch

Bots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy train station concourse in England?

read more

    Voice AI: Discover what everyone gets wrong, and how to get it right
    This is default text for notification bar