When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”
read moreHere’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.
read moreWhy do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which basically saves costs 🙄). But…
read moreAt Google I/O, LaMDA 2 was announced. Google’s second iteration of its large language model, LaMDA.
read moreBrian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.
read moreWhy have film-makers been slow to adopt synthetic voice? They could generate voices quickly and more cheaply. They could pick and choose from a huge variety of different voices and…
read moreIt’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag…
read moreGiving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons…
read moreMost companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.
read moreWhy a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.
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