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What’s going on at OpenAI? Plus, some LLM developments, with Matt Taylor

What’s going on at OpenAI? Plus, some LLM developments, with Matt Taylor 1600 1200 Rebecca Christie

Matt Taylor, CPO, Knowbl joins us as he delves into what’s going on at OpenAI!

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Leveraging Amazon Bedrock for Generative AI Applications with JP

Leveraging Amazon Bedrock for Generative AI Applications with JP 1600 1200 Rebecca Christie

JP joins us as he talks about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience.

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The proof is in your data: conversation analytics at scale with Andrew Moorhouse

The proof is in your data: conversation analytics at scale with Andrew Moorhouse 1600 1200 Rebecca Christie

Andrew Moorhouse joins us as he shares that the proof is in YOUR data!

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AI literacy with Mara Cairo, Product Owner, Amii

AI literacy with Mara Cairo, Product Owner, Amii 1600 1200 Rebecca Christie

Mara Cairo, Product Owner, Amii joins us as she discusses AI Literacy

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AI in Healthcare with Adam Odessky, Sensley

AI in Healthcare with Adam Odessky, Sensley 1600 1200 Rebecca Christie

Adam Odessky, Sensley joins us as he discusses AI being used in Healthcare

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New research: customers and agents tell CX leaders where they should focus

New research: customers and agents tell CX leaders where they should focus 1920 1080 Rebecca Christie

I recently had the pleasure of running a webinar with Michael Kropidlowski, Kore.ai and Mike Farrell, Farrell Insights. In the webinar, we reviewed two new pieces of research. The first…

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AI-based routing in contact centres with Ronald Rubens, Sentio CX

AI-based routing in contact centres with Ronald Rubens, Sentio CX 1600 1200 Rebecca Christie

Ronald Rubens, Sentio CX joins us as he shares AI-based routing in contact centres.

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Expecto Patronum: Summoning Stellar Results from Advanced Chatbot Analytics

Expecto Patronum: Summoning Stellar Results from Advanced Chatbot Analytics 1920 1080 Taras Semeniuk

Uncover the framework necessary to transform ordinary conversational AI bots into extraordinary mission-critical digital companions.

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Conversations2 – Justin Randall

Conversations2 – Justin Randall 1200 1200 Rebecca Christie

It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation…

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Three smart ways to use LLMs alongside your NLU

Three smart ways to use LLMs alongside your NLU 2560 1440 Rebecca Christie

LLMs have made quite a mark haven’t they? They were just a whisper within conversational AI in the past few years. Now they’re getting an unbelievable amount of exposure. It’s…

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