Adam Odessky, Sensley joins us as he discusses AI being used in Healthcare
read moreI recently had the pleasure of running a webinar with Michael Kropidlowski, Kore.ai and Mike Farrell, Farrell Insights. In the webinar, we reviewed two new pieces of research. The first…
read moreRonald Rubens, Sentio CX joins us as he shares AI-based routing in contact centres.
read moreUncover the framework necessary to transform ordinary conversational AI bots into extraordinary mission-critical digital companions.
read moreIt’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation…
read moreLLMs have made quite a mark haven’t they? They were just a whisper within conversational AI in the past few years. Now they’re getting an unbelievable amount of exposure. It’s…
read moreWhen communicating with an AI assistant, we always observe its persona. They give away little hints while we communicate with them, and that makes us imagine a persona, as if…
read moreTim Friebel joins us on our VUX world podcast as he shares insights into customer journey analytics.
read moreYou’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot on your website for qualifying…
read moreKim West joins us as she shares with us the approach Uniphore is using to conversational automation.
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