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Conversations Squared #9 Andrew Muir

Conversations Squared #9 Andrew Muir 1120 840 Rebecca Christie

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech – they can use recordings…

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The world’s first accessible chatbot? With Mark Worden, NatWest

The world’s first accessible chatbot? With Mark Worden, NatWest 1600 1200 Rebecca Christie

Mark Worden, NatWest joins us as he shares how natwest has created the worlds first accessible chabot.

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Conversational automation at Swisscom with Yvonne Zgraggen

Conversational automation at Swisscom with Yvonne Zgraggen 1600 1200 Rebecca Christie

Yvonne Zgraggen joins us on our VUX World podcast as she speaks through conversational automation at Swisscom.

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Into the black hole: Revealing the metrics that matter for measuring chatbot performance

Into the black hole: Revealing the metrics that matter for measuring chatbot performance 1600 1200 Kane Simms

Don’t throw your chatbot data into a black hole. Instead, use these killer metrics to measure and improve your chatbot’s performance.

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Conversations Squared #8 Michelle Parayil

Conversations Squared #8 Michelle Parayil 1915 1657 Ben McCulloch

Let’s talk about proactive messaging! Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her…

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Why build a bank assistant from scratch?

Why build a bank assistant from scratch? 1120 716 Ben McCulloch

How does a bank deploy an assistant like Capital One’s ENO or Bank of America’s Erica without investing countless dollars and hours in the project?

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Conversations Squared #7 Hilary Hayes

Conversations Squared #7 Hilary Hayes 1919 1919 Ben McCulloch

Let’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor.

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From good to great: how Roche improved customer experience

From good to great: how Roche improved customer experience 1120 840 Ben McCulloch

When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?

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Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison

Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison 1920 1080 Rebecca Christie

So, it’s that time of year again. Gartner has released its Magic Quadrant for Enterprise Conversational AI Platforms 2023, and it makes for interesting reading. I’ll be doing some deeper…

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Conversational AI in Financial Services with Dave Schreffler & Peter Berbee

Conversational AI in Financial Services with Dave Schreffler & Peter Berbee 1600 1200 Rebecca Christie

Dave Schreffler & Peter Berbee join us to discuss how Conversational AI is being used in Financial services.

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