“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in…
read moreBotcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable.
read moreI previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.
read moreMuddu Sudhakar, CEO, Aisera joins us to discuss the Aisera philosophy for AI mediated service provision, and some controversial recommendations.
read moreAlthough conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.
read moreDanny Tomsett, CEO, UneeQ joins us to talk through the rise of digital humans and branded avatars.
read moreBots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy train station concourse in England?
read moreWe were joined by Braden Ream, CEO, Voiceflow to discuss conversation design maturity and best practice for growing conversational AI teams.
read moreOrlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.
read moreStefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.
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