Content

Thoughts on Google’s LaMDA 2

Thoughts on Google’s LaMDA 2 2560 1437 Kane Simms

At Google I/O, LaMDA 2 was announced. Google’s second iteration of its large language model, LaMDA.

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Challenges we currently face in conversation design

Challenges we currently face in conversation design 1640 924 Kane Simms

Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.

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Top CX trends and how AI is helping, with Brad Cleveland

Top CX trends and how AI is helping, with Brad Cleveland 1600 1200 Kane Simms

Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.

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How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer 1600 1200 Kane Simms

Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.

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How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve

How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve 1600 1200 Kane Simms

Phil Jordan joins us to discuss how Homeserve is using Diagflow to help with customer needs.

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The next generation of synthetic human-like voices

The next generation of synthetic human-like voices 1920 1080 Kane Simms

Why have film-makers been slow to adopt synthetic voice? They could generate voices quickly and more cheaply. They could pick and choose from a huge variety of different voices and…

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Conversation design: towards a single source of truth

Conversation design: towards a single source of truth 800 550 Kane Simms

It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag…

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How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart

How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart 1600 1200 Kane Simms

Ayesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.

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Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER 1600 1200 Kane Simms

Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.

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Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia

Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia 1890 1417 Kane Simms

Matt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.

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