Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.
read moreAnswering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and their impact on customer experience.…
read moreIf you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.
read moreVP Technology at Cognigy, Derek Roberti, joins us to share the ins and outs of enterprise conversational automation.
read moreChief Experience Officer at Officium Labs, Nate Brown, talks voice of the customer.
read moreCTO and co-founder, OTO.ai, Nico Perony, shares how emotion and sentiment detection can be used to improve CX.
read moreJoin three of the voice AI industry’s leading minds to debate whether voice is living up to its promise and what should happen next.
read moreFounder of Resemble.ai, Zohaib Ahmed joins us to share how you can bring human-like performance to TTS brand voices.
read moreMihai Antonescu, Group Product Manager, Experience AI at Mercedes-Benz is one of the brains behind the stand-out Hey Mercedes voice assistant.
read moreLearn everything you need to know about integrating your first DialogFlow bot into your contact centre.
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