In this conversation, we delve into the transformative potential of generative AI in the contact center with Noam Fine, co-founder and CEO of Hear.ai.
read moreIs the term Agentic AI new to you? Don’t worry. It seemingly became one of the most discussed terms in conversation AI overnight. Think of Agentic AI as an AI…
read moreDo you know what a conversation designer does? If you do, then chances are you work in the Conversational AI industry. The rest of the world doesn’t seem to get…
read moreJoin us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.
read moreAI is a change project, not a tech project. Why? Because success doesn’t rely on how good the technical solution is. It relies on how well it’s integrated and adopted.…
read moreRAG (Retrieval Augmented Generation) systems are quickly becoming the go-to solution for those looking to leverage AI in business. But RAG systems have some inherent limitations that negatively impact user…
read moreMike Myer the CEO and Co-Founder of Quiq, joins me as we discuss Agentic AI and what we can expect in 2025.
read moreHow has generative AI impacted the voice space? We’ve heard a great deal about LLMs being used in chatbots. While the most famous product is undoubtedly ChatGPT, LLM-based chatbots have…
read moreEvery big tech company is working on foundational generative AI models and promises that the future will be different. Yet…
read moreUser experience (UX) research is the process of uncovering user wants, needs, pain points, motivations, and behaviors. The goal is to create data-driven, user-centered experiences that meet user needs and…
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