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Let’s RAG and roll: the role of content in LLM applications

Let’s RAG and roll: the role of content in LLM applications 1920 1080 Kane Simms

In this episode, we dive deep into the critical role content plays in the success of AI systems like RAG.

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The what, why, and how of agentic AI in customer experience

The what, why, and how of agentic AI in customer experience 1920 1080 Taras Semeniuk

Are you ready to reimagine the customer journey with Agentic AI? Learn the specifics of what you need to do to make AI agents work for you in 2025. 

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Purposeful Vs Emergent AI Strategy: what path should you be on?

Purposeful Vs Emergent AI Strategy: what path should you be on? 960 540 Kane Simms

As you start to put together your AI strategy, you need to understand whether you’re pursuing a purposeful AI strategy or an emergent AI strategy. This will enable you to…

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New horizons: what’s next for AI-powered customer experience in 2025

New horizons: what’s next for AI-powered customer experience in 2025 1920 1080 Taras Semeniuk

Learn how to prepare for the next wave of AI automation, enhanced customer journeys, and improved customer experience

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Best tips for prompt engineering: Insights from Anthropic

Best tips for prompt engineering: Insights from Anthropic 1920 1080 Kane Simms

Prompt engineering has rapidly emerged as a crucial skill in effectively working with advanced AI models. For those with experience, refining your prompts can significantly improve AI performance and unlock…

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The future of AI orchestration with Dmitry Shapiro of MindStudio

The future of AI orchestration with Dmitry Shapiro of MindStudio 1920 1080 Rebecca Christie

Dmitry Shapiro joins me today to share how MindStudio is enabling AI transformation across the board.

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Getting AI into the enterprise with Stephan Schuessler, Deloitte

Getting AI into the enterprise with Stephan Schuessler, Deloitte 1920 1080 Rebecca Christie

Join us as Stephan Schuessler dives into the exciting world of AI in the enterprise.

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Gen AI and ROI: Bridging the gap from hype to reality in enterprise adoption

Gen AI and ROI: Bridging the gap from hype to reality in enterprise adoption 2560 1493 Kane Simms

In the world of technology, few innovations have sparked as much interest as generative AI (gen AI). This emerging technology promises to transform how businesses operate and serve their customers.…

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AI and the super-powered future with Jeremy Kahn, Fortune

AI and the super-powered future with Jeremy Kahn, Fortune 1920 1080 Rebecca Christie

I was joined by Jeremy Kahn as we chat about AI’s potential to disrupt industries, reshape society, and challenge our understanding of human intelligence.

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Scaling your AI solution for long term success

Scaling your AI solution for long term success 1260 720 Kane Simms

Once you have established a solid foundation with your initial AI deployments, it’s essential to think about scaling your solutions to cover more complex and higher-impact use cases. This phase…

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    Exclusive insight report: How AI agents keep CX stable when volume explodes
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