When evaluating AI initiatives, I see many organisations use NPS and CSAT as barometers of success. But there’s a problem with both of those metrics that make them ineffective at…
read moreVladimir Vuskovic, a key figure at Google in the development of AI, particularly in Google Assistant, search and contact centre applications, recently joined me on VUX World to discuss the…
read moreIn this episode, we explore the rapidly evolving world of AI processors; the firepower that makes everything from training, inference and processing possible
read moreIn the last few months, I’ve spoken to a handful of companies that are stalled on moving forwards with their AI plans, or even putting those plans together, because they’re…
read moreWellSaid is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018.
read moreIn this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers.
read moreWhen beginning to consider how and where you can use AI within your contact centre, you’ll first need to define your strategy. Part of that will be figuring out which…
read moreThis webinar brings together industry experts from Everest and Kore.ai to share real-world insights on navigating the Gen AI revolution.
read moreMost people might not see the connection between a college degree and the quality of the student experience. However, a study by California State University, Stanislaus, found that students increasingly…
read moreMartin Musiol joins us as he shares his knowledge on all things AI.
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