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Why NPS and CSAT don’t work for measuring your AI efforts

Why NPS and CSAT don’t work for measuring your AI efforts 1920 1080 Kane Simms

When evaluating AI initiatives, I see many organisations use NPS and CSAT as barometers of success. But there’s a problem with both of those metrics that make them ineffective at…

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Exploring the Evolution of AI in Search and Contact Centers: Insights from Google’s Vlad Vuskovic

Exploring the Evolution of AI in Search and Contact Centers: Insights from Google’s Vlad Vuskovic 1792 1024 Kane Simms

Vladimir Vuskovic, a key figure at Google in the development of AI, particularly in Google Assistant, search and contact centre applications, recently joined me on VUX World to discuss the…

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The revolution in AI processors with Robert Hallock at Intel Corporation

The revolution in AI processors with Robert Hallock at Intel Corporation 1920 1080 Rebecca Christie

In this episode, we explore the rapidly evolving world of AI processors; the firepower that makes everything from training, inference and processing possible

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Make sure your AI policy includes this…

Make sure your AI policy includes this… 1280 720 Kane Simms

In the last few months, I’ve spoken to a handful of companies that are stalled on moving forwards with their AI plans, or even putting those plans together, because they’re…

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AI Voice Generation with Brian Cook, CEO, WellSaid

AI Voice Generation with Brian Cook, CEO, WellSaid 1920 1080 Kane Simms

WellSaid is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018.

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Agony Agent Roundtable #2

Agony Agent Roundtable #2 1920 1080 Ben McCulloch

In this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers.

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2 of the best approaches to AI automation for contact centres: Deep dive

2 of the best approaches to AI automation for contact centres: Deep dive 1280 719 Kane Simms

When beginning to consider how and where you can use AI within your contact centre, you’ll first need to define your strategy. Part of that will be figuring out which…

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Gen AI in the enterprise: Uncovering use cases and achieving ROI

Gen AI in the enterprise: Uncovering use cases and achieving ROI 1280 715 Taras Semeniuk

This webinar brings together industry experts from Everest and Kore.ai to share real-world insights on navigating the Gen AI revolution.

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AI reduces call volumes by 40% for Tallahassee State College

AI reduces call volumes by 40% for Tallahassee State College 1920 1080 Kane Simms

Most people might not see the connection between a college degree and the quality of the student experience. However, a study by California State University, Stanislaus, found that students increasingly…

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Generative AI and the future with Martin Musiol

Generative AI and the future with Martin Musiol 1920 1080 Kane Simms

Martin Musiol joins us as he shares his knowledge on all things AI.

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