Gregg Johnson, CEO, Invoca joins us in sharing just how important context actually is.
Invoca is leading the conversational intelligence charge. CEO Gregg Johnson joins me to dive deep into conversational intelligence, what it is, how it works and how businesses are utilising it, as well as the imperative role of context.
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In this episode
00:00 Introduction and presenting VUX World at the EU Chatbot Summit, We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
02:07 Welcome Gregg Johnson
06:30 The journey to Invoca
09:49 Changes Greg has seen in AI and CX
13:35 Contact centre appendage?
16:30 Siloed culture
21:45 Experiences on calls
26:52 Customer journey data
32:55 Feeding data into other channels
36:47 Digital experience v online experience
41:45 Where does conversational intelligence come in?
46:45 Tech behind conversational intelligence
51:01 Inspiring clients
53:40 Will websites evolve into smart platforms?
57:40 Picturing the customer journey
1:02:05 Looking into GPT3
1:06:10 Outro
Visit – https://www.invoca.com/
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
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