Paulina Lewandowska, Roche, joins us to share her learnings on designing conversations for digital humans working in healthcare.
Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and diagnosis, Paulina joins us to share the lessons and findings. Can digital humans improve the patient-doctor relationship? Can emotion recognition help deliver better care? What are the practical challenges and considerations for bring digital humans to production? We’re about to find out.
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In this episode
00:00 Introduction and presenting VUX World at the EU Chatbot Summit, We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
00:45 Welcome Paulina Lewandowska
05:05 What is Roche?
11:37 Things learned from the digital human project
17:37 Can emotional connections happen with technology?
23:23 What a digital human does
26:26 How it works
32:12 Opportunity and potential
37:20 Educating users
41:43 Target customers
44:28 Key learnings from human – digital human interaction
50:30 Focussing on voice and conversational aspect
56:10 Outro
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
