Director, Service Design, AIG, Stuart Silverstein talks bringing voice into your UX skill set.
Companies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That’s where we help!
Conversation Design Institute leads in training and certification for Conversation Designers, Conversational Copywriters, and AI Trainers. Our human-centric workflow has proven itself around the world. Our certificates ensure you create winning conversational experiences.
As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.
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Adding VUI design to your UX repertoire
One of the hot topics on every UX designer’s lips is conversation design. How do you do it? Is it something I can do? And what skill sets do I currently have that put me in a good position?
Stuart Silverstein, season UX and service designer, also has deep experience in designing conversational user interfaces, from messenger applications to voice bots and IVR assistants.
Stuart joins us to walk through his learning journey with voice AI and discusses how UX designers can incorporate conversation design and VUX into their existing skillsets.
We also chat about the differences and similarities between traditional UX design and VUX design, as well as the value of voice, and the potential for voice AI to revolutionise the contact centre.