Maaike Coppens returns to share how you can go from zero to hero in one voice design sprint. From nothing at the beginning to a a validated use case and prototype at the end, with fun in the middle. read more
VaynerMedia are one of the leading global digital agencies. Director of Innovation at VaynerSmart, Claire Mitchell, joins us to share how VaynerMedia approach voice, as well as sharing some insights on situational design and sound design. read more
If you’re looking to create voice applications for Alexa and Google Assistant, check out this run through of VUX design best practice from across the globe.
These insights were taken from over two years and one hundred podcast recordings with voice AI and conversational AI industry thought leaders and experts, as well as two year’s worth of designing and developing voice applications ourselves.
- Why VUX design is similar to service design
- Stage theory and the component parts of VUX design
- Conversational design definition and mental model
- Dialogue design techniques and how to build trust with dialogue
- Sonic branding and sound design
- Persona design and psychology
Whether you’re just starting out trying to build your first Alexa skill or Google action, or whether you’re a seasoned pro VUI designer, there’ll be insights in here that you can take into your work.
This workshop was recorded live at Project Voice, Chattanooga, Tennessee in January 2020.
Adva Levin joins us to share why you should design personas for your voice apps, how you can create them, as well as how to work with voice acting talent.
Voice design can be a challenge for those who’ve never done it. Designing an Alexa skill is completely different to designing a website or app.
In this video, we run through a blueprint for a voice design workshop that you can use with your team or clients to find a use case, design, prototype and test a voice app. read more
This week, we’re joined by VAICE co-founder, Sina Kahen to discuss the importance of emotional intelligence and how you can design EQ into your voice experiences using the 6 ‘First date’ principles. read more
VUI design best practice from user testing with 120 brands, with Abhishek Suthan and Dylan Zwick
Pulse Labs founders, Abhishek Suthan and Dylan Zwick share their advice on VUI design best practice that they’ve learned from conducting voice first usability testing with over 120 brands.
Where to listen
The search for VUI design best practice
In web design, there are standards. Common design patterns and best practice that you’ll find on most websites and apps.
The burger menu, call to action buttons, a search bar at the top of the page. These have all been tried and tested and are par for the course on most websites.
In voice, that best practice is still to be worked out. And today’s guests have begun to uncover it.
Pulse Labs is a voice first usability testing company. They conduct global remote user research by testing voice experiences for brands. Think of it almost like usertesting.com, but specifically for voice.
After working with over 120 brands, the founders; Abhishek Suthan and Dylan Zwick, have stumbled upon some of the most common mistakes that designers and developers make in their Google Assistant Actions and Alexa Skills.
Through design iterations and further testing, they’ve worked out what some of that best practice looks like.
In this episode
Over the course of this episode, we hear from Abhishek and Dylan about some of the most common mistakes designers make when it comes to voice user experience design.
We discuss how these issues can be fixed, as well as further best practice when designing for voice, including:
- How to architect your voice app and design flat menus
- How to handle errors and recover from failure
- Framing experiences and handling expectations
- When to apply confirmations and when to make assumptions
- And a whole host more
This episode is one to listen to again and again. No doubt the standards will change as and when the tech advances and usage grows, but for now, this is probably the best start there is in defining best practice in voice.
Visit the Pulse Labs website
Today, we’re getting into detail about what it’s like to be a full-time VUI designer. We’re discussing the details of the role, the day to day duties and the skillsets that are important to succeed in designing voice user interfaces. read more
Find out all about the Jovo framework that lets you create Alexa Skills and Google Assistant apps at the same time, using the same code! read more