What’s the future of customer service going to look like? And what can businesses do today to prepare for it? read more
Founder and Lead Analyst at Opus Research and speech tech veteran, Dan Miller, chats contact centre voice AI and what to expect in 2021.
Director, Service Design, AIG, Stuart Silverstein talks bringing voice into your UX skill set. read more
Frank Schneider, CEO of Speakeasy AI joins us to share how you can automate your call centres using conversational AI.