IVR • VUX World

Ben McCulloch
September 6, 2023

Here’s Conversational AI at a whopping great scale!

Here’s Conversational AI at a whopping great scale! https://vux.world/wp-content/uploads/AI-at-scale-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g September 6, 2023 September 7, 2023

We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…

Ben McCulloch
January 30, 2023

The killer combo: How your AI assistant can save costs AND generate revenue

The killer combo: How your AI assistant can save costs AND generate revenue https://vux.world/wp-content/uploads/talkdesk.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g January 30, 2023 January 26, 2023

There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more…

Ben McCulloch
September 28, 2022

Check out Florida Blue’s multimodal marvel!

Check out Florida Blue’s multimodal marvel! https://vux.world/wp-content/uploads/Kore-AI-article..png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g September 28, 2022 October 5, 2022

Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.

Ben McCulloch
August 24, 2022

AI at Marks and Spencer: 2 current use cases

AI at Marks and Spencer: 2 current use cases https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 24, 2022 August 24, 2022

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…

Kane Simms
July 29, 2021

Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI

Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI https://vux.world/wp-content/uploads/speakeasy-website-hero-2.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 29, 2021 July 29, 2021

Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.

Kane Simms
January 25, 2021

Integrating DialogFlow into your contact centre with Justin Randall

Integrating DialogFlow into your contact centre with Justin Randall https://vux.world/wp-content/uploads/justin-randall-comwave-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 25, 2021 January 26, 2021

Learn everything you need to know about integrating your first DialogFlow bot into your contact centre.

Kane Simms
January 18, 2021

AI and the future of customer service with Noam Fine, Vonage AI

AI and the future of customer service with Noam Fine, Vonage AI https://vux.world/wp-content/uploads/Noam-fine-vonage-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 18, 2021 January 15, 2021

What’s the future of customer service going to look like? And what can businesses do today to prepare for it?

Kane Simms
January 11, 2021

Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research

Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research https://vux.world/wp-content/uploads/dan-miller-opus-research-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 11, 2021 January 8, 2021

Founder and Lead Analyst at Opus Research and speech tech veteran, Dan Miller, chats contact centre voice AI and what to expect in 2021.

Kane Simms
November 27, 2020

Incorporating VUI into your UX repertoire with Stuart Silverstein

Incorporating VUI into your UX repertoire with Stuart Silverstein https://vux.world/wp-content/uploads/stuart-silverstein-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 27, 2020 November 27, 2020

Director, Service Design, AIG, Stuart Silverstein talks bringing voice into your UX skill set.

Kane Simms
July 13, 2020

Automating call centres with AI and Frank Schneider

Automating call centres with AI and Frank Schneider https://vux.world/wp-content/uploads/speakeasy-website-hero-2.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 13, 2020 July 16, 2020

Frank Schneider, CEO of Speakeasy AI joins us to share how you can automate your call centres using conversational AI.

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