What’s the future of customer service going to look like? And what can businesses do today to prepare for it?
The future of customer service: AI first?
With almost all call centres looking to us AI to automate an increasing number of conversations with customers, what does the future of customer service look like? And what’s the future of work going to look like for your staff? What can you do today to prepare for an AI-first future, both from a customer experience and staffing perspective?
Lots of big questions will need answering in 2021, and to get you started, we’re joined by Head of Vonage AI, Noam Fine, to answer those questions and more about the future of customer service, the future of customer experience and the future of work for CS agents and managers.