As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.
read moreWe often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…
read moreThere are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more…
read moreWhere’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.
read moreHow do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…
read moreFrank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.
read moreLearn everything you need to know about integrating your first DialogFlow bot into your contact centre.
read moreWhat’s the future of customer service going to look like? And what can businesses do today to prepare for it?
read moreFounder and Lead Analyst at Opus Research and speech tech veteran, Dan Miller, chats contact centre voice AI and what to expect in 2021.
read moreDirector, Service Design, AIG, Stuart Silverstein talks bringing voice into your UX skill set.
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