Articles

Rebecca Christie
November 1, 2023

New research: customers and agents tell CX leaders where they should focus

New research: customers and agents tell CX leaders where they should focus https://vux.world/wp-content/uploads/kore-image.png 1920 1080 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g November 1, 2023 November 2, 2023

I recently had the pleasure of running a webinar with Michael Kropidlowski, Kore.ai and Mike Farrell, Farrell Insights. In the webinar, we reviewed two new pieces of research. The first…

Rebecca Christie
October 19, 2023

Three smart ways to use LLMs alongside your NLU

Three smart ways to use LLMs alongside your NLU https://vux.world/wp-content/uploads/Modern-Minimalist-Simple-Technology-Youtube-Channel-Art.png 2560 1440 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g October 19, 2023 October 19, 2023

LLMs have made quite a mark haven’t they? They were just a whisper within conversational AI in the past few years. Now they’re getting an unbelievable amount of exposure. It’s…

Ben McCulloch
October 11, 2023

Yes, ChatGPT has a persona and you should be careful

Yes, ChatGPT has a persona and you should be careful https://vux.world/wp-content/uploads/Grey-Minimal-and-Professional-Laptop-Sale-Instagram-Post-1920-x-1080-px.png 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g October 11, 2023 October 11, 2023

When communicating with an AI assistant, we always observe its persona. They give away little hints while we communicate with them, and that makes us imagine a persona, as if…

Ben McCulloch
September 27, 2023

4 ways messaging can drive revenue beyond direct sales

4 ways messaging can drive revenue beyond direct sales https://vux.world/wp-content/uploads/Neutral-Minimal-Founder-Company-Business-Card.png 1050 600 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 27, 2023 October 11, 2023

You’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot on your website for qualifying…

Ben McCulloch
September 14, 2023

Debt collections are challenging, and changing

Debt collections are challenging, and changing https://vux.world/wp-content/uploads/Debt-article-European-chatbot-summit.jpg 1920 1133 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 14, 2023 September 14, 2023

People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.

Ben McCulloch
September 13, 2023

Overcoming the shortfalls of voice AI

Overcoming the shortfalls of voice AI https://vux.world/wp-content/uploads/analogue-phones-1.jpg 1900 1200 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 13, 2023 September 13, 2023

People just want to talk to machines like they would talk to another person. They expect it to work.

Ben McCulloch
September 11, 2023

Why conversational AI should be accessible by design

Why conversational AI should be accessible by design https://vux.world/wp-content/uploads/braille-display-scaled.jpg 2560 1563 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 11, 2023 September 11, 2023

Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.

Ben McCulloch
September 6, 2023

Here’s Conversational AI at a whopping great scale!

Here’s Conversational AI at a whopping great scale! https://vux.world/wp-content/uploads/AI-at-scale-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 6, 2023 September 7, 2023

We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…

Kane Simms
August 30, 2023

Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms

Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms https://vux.world/wp-content/uploads/Gartner-Critical-Capabilities-Ultimate-Analysis.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 30, 2023 August 30, 2023

The analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.

Ben McCulloch
August 14, 2023

How loveholidays used AI to turn frowns upside down

How loveholidays used AI to turn frowns upside down https://vux.world/wp-content/uploads/loveholiday-chatbotsummit2023-article.jpg 2000 1304 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g August 14, 2023 August 23, 2023

The travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers. Most people go on holidays…

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