You may have heard the term explainable AI before, but what does it mean? And why is it required? According to Google, explainable AI is “a set of tools and…
read moreI recently sat down with fellow Stocktoner, Andrew Moorhouse, for a chat about the current state of customer experience, and why so many brands are barking up the wrong tree…
read moreI recently had the pleasure of running a webinar with Michael Kropidlowski, Kore.ai and Mike Farrell, Farrell Insights. In the webinar, we reviewed two new pieces of research. The first…
read moreLLMs have made quite a mark haven’t they? They were just a whisper within conversational AI in the past few years. Now they’re getting an unbelievable amount of exposure. It’s…
read moreWhen communicating with an AI assistant, we always observe its persona. They give away little hints while we communicate with them, and that makes us imagine a persona, as if…
read moreYou’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot on your website for qualifying…
read morePeople who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.
read morePeople just want to talk to machines like they would talk to another person. They expect it to work.
read moreDiscover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.
read moreWe often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…
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