Content

Ben McCulloch
April 10, 2024

Balancing Tech Advancements with a Human Touch in Customer Service

Balancing Tech Advancements with a Human Touch in Customer Service https://vux.world/wp-content/uploads/DALL·E-2024-04-10-13.53.43-An-image-of-a-classic-set-of-balancing-scales.-The-scales-should-have-two-pans-hanging-from-a-horizontal-beam-which-is-supported-by-a-central-pillar.webp 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g April 10, 2024 April 10, 2024

How do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the…

Kane Simms
April 5, 2024

Counteracting the risk of LLMs

Counteracting the risk of LLMs https://vux.world/wp-content/uploads/DALL·E-2024-04-05-16.14.02-An-editorial-style-digital-image-representing-the-concept-of-Counteracting-the-risk-of-Large-Language-Models-LLMs.-The-image-features-a-central-vi.webp 1792 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g April 5, 2024 April 5, 2024

As of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going…

Kane Simms
April 4, 2024

Using AI to make the job search easier with Total Jobs Group

Using AI to make the job search easier with Total Jobs Group https://vux.world/wp-content/uploads/somnath-l.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g April 4, 2024 July 1, 2024

How can AI make your job search easier? I’m joined by Head of Product – Conversations at Total Jobs Group, Somnath Biswas to discuss.

Kane Simms
April 3, 2024

7 practical tips to implement Microsoft 365 Copilot for your business

7 practical tips to implement Microsoft 365 Copilot for your business https://vux.world/wp-content/uploads/Articles-Presentation.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g April 3, 2024 April 3, 2024

I recently sat down with Pete Kemp, Principal Consultant at FSP, to discuss the lessons learned in implementing Microsoft 365 Copilot for enterprise businesses. Pete shared 7 specific lessons that…

Kane Simms
April 3, 2024

AI in contact centers trends with Nerys Corfield

AI in contact centers trends with Nerys Corfield https://vux.world/wp-content/uploads/nerys.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g April 3, 2024 July 1, 2024

We were joined by Nerys Corfield as she delved into what AI in contact centre trends!

Kane Simms
April 2, 2024

The Future of AI and Humanity: Insights from a Conversation with Byron Reese

The Future of AI and Humanity: Insights from a Conversation with Byron Reese https://vux.world/wp-content/uploads/future-of-AI-and-humanity-article-hero-image.jpg 1792 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g April 2, 2024 April 2, 2024

Discover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.

Kane Simms
March 25, 2024

7 new AI case studies from 7 top brands

7 new AI case studies from 7 top brands https://vux.world/wp-content/uploads/7-top-ai-case-studies.png 2433 1369 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g March 25, 2024 March 20, 2024

The Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in…

Ben McCulloch
March 21, 2024

Why CAI needs skin in the game

Why CAI needs skin in the game https://vux.world/wp-content/uploads/DALL·E-2024-03-07-16.33.15-An-abstract-and-symbolic-image-representing-the-intersection-of-artificial-intelligence-and-human-influence-for-an-article-titled-Why-AI-Needs-Skin-i.webp 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g March 21, 2024 March 22, 2024

The notion that AI will take our jobs and then destroy us is frustratingly hard to kill. It lacks scientific basis but it caught the public’s imagination. That’s perhaps because…

Rebecca Christie
March 20, 2024

The AI Platform Reimagined, with Brandon Nott and Nick Orlando

The AI Platform Reimagined, with Brandon Nott and Nick Orlando https://vux.world/wp-content/uploads/amelia-l.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g March 20, 2024 July 1, 2024

Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia.

Ben McCulloch
March 20, 2024

How to navigate the 3 risks of LLMs in CAI

How to navigate the 3 risks of LLMs in CAI https://vux.world/wp-content/uploads/image.png 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g March 20, 2024 March 20, 2024

Most companies want to know how to find success with generative AI today. Few have managed to demonstrate it. Loop Car Insurance is one company that’s getting it right. It…

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Content

Balancing Tech Advancements with a Human Touch in Customer Service

Counteracting the risk of LLMs

Using AI to make the job search easier with Total Jobs Group

7 practical tips to implement Microsoft 365 Copilot for your business

AI in contact centers trends with Nerys Corfield

The Future of AI and Humanity: Insights from a Conversation with Byron Reese

7 new AI case studies from 7 top brands

Why CAI needs skin in the game

The AI Platform Reimagined, with Brandon Nott and Nick Orlando

How to navigate the 3 risks of LLMs in CAI

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Consulting

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