Content

Ben McCulloch
October 11, 2023

Yes, ChatGPT has a persona and you should be careful

Yes, ChatGPT has a persona and you should be careful https://vux.world/wp-content/uploads/Grey-Minimal-and-Professional-Laptop-Sale-Instagram-Post-1920-x-1080-px.png 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g October 11, 2023 October 11, 2023

When communicating with an AI assistant, we always observe its persona. They give away little hints while we communicate with them, and that makes us imagine a persona, as if…

Rebecca Christie
October 2, 2023

Customer journey analytics with Tim Friebel

Customer journey analytics with Tim Friebel https://vux.world/wp-content/uploads/Tim-Landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g October 2, 2023 October 27, 2023

Tim Friebel joins us on our VUX world podcast as he shares insights into customer journey analytics.

Ben McCulloch
September 27, 2023

4 ways messaging can drive revenue beyond direct sales

4 ways messaging can drive revenue beyond direct sales https://vux.world/wp-content/uploads/Neutral-Minimal-Founder-Company-Business-Card.png 1050 600 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 27, 2023 October 11, 2023

You’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot on your website for qualifying…

Rebecca Christie
September 26, 2023

The Uniphore approach to conversational automation with Kim West

The Uniphore approach to conversational automation with Kim West https://vux.world/wp-content/uploads/UNIPHORE-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g September 26, 2023 October 27, 2023

Kim West joins us as she shares with us the approach Uniphore is using to conversational automation.

Rebecca Christie
September 21, 2023

Why messaging should be part of your content strategy, with Nick Martin

Why messaging should be part of your content strategy, with Nick Martin https://vux.world/wp-content/uploads/Nick-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g September 21, 2023 October 27, 2023

Nick Martin joins us on our VUX World podcast as he shares why messaging should be part of your content strategy.

Rebecca Christie
September 20, 2023

The future trajectory of AI in customer experience, with Sham Aziz

The future trajectory of AI in customer experience, with Sham Aziz https://vux.world/wp-content/uploads/sham-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g September 20, 2023 October 27, 2023

Sham Aziz joins us on our VUX World podcast as he shares the future trajectory of AI in customer experience.

Ben McCulloch
September 14, 2023

Debt collections are challenging, and changing

Debt collections are challenging, and changing https://vux.world/wp-content/uploads/Debt-article-European-chatbot-summit.jpg 1920 1133 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 14, 2023 September 14, 2023

People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.

Ben McCulloch
September 13, 2023

Overcoming the shortfalls of voice AI

Overcoming the shortfalls of voice AI https://vux.world/wp-content/uploads/analogue-phones-1.jpg 1900 1200 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 13, 2023 September 13, 2023

People just want to talk to machines like they would talk to another person. They expect it to work.

Ben McCulloch
September 11, 2023

Why conversational AI should be accessible by design

Why conversational AI should be accessible by design https://vux.world/wp-content/uploads/braille-display-scaled.jpg 2560 1563 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 11, 2023 September 11, 2023

Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.

Ben McCulloch
September 6, 2023

Here’s Conversational AI at a whopping great scale!

Here’s Conversational AI at a whopping great scale! https://vux.world/wp-content/uploads/AI-at-scale-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g September 6, 2023 September 7, 2023

We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…

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Content

Yes, ChatGPT has a persona and you should be careful

Customer journey analytics with Tim Friebel

4 ways messaging can drive revenue beyond direct sales

The Uniphore approach to conversational automation with Kim West

Why messaging should be part of your content strategy, with Nick Martin

The future trajectory of AI in customer experience, with Sham Aziz

Debt collections are challenging, and changing

Overcoming the shortfalls of voice AI

Why conversational AI should be accessible by design

Here’s Conversational AI at a whopping great scale!

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