If you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a…
read moreYou may have heard the term explainable AI before, but what does it mean? And why is it required? According to Google, explainable AI is “a set of tools and…
read moreI recently sat down with fellow Stocktoner, Andrew Moorhouse, for a chat about the current state of customer experience, and why so many brands are barking up the wrong tree…
read moreMatt Taylor, CPO, Knowbl joins us as he delves into what’s going on at OpenAI!
read moreJP joins us as he talks about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience.
read moreAndrew Moorhouse joins us as he shares that the proof is in YOUR data!
read moreMara Cairo, Product Owner, Amii joins us as she discusses AI Literacy
read moreAdam Odessky, Sensley joins us as he discusses AI being used in Healthcare
read moreI recently had the pleasure of running a webinar with Michael Kropidlowski, Kore.ai and Mike Farrell, Farrell Insights. In the webinar, we reviewed two new pieces of research. The first…
read moreRonald Rubens, Sentio CX joins us as he shares AI-based routing in contact centres.
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