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Yes, ChatGPT has a persona and you should be careful

Yes, ChatGPT has a persona and you should be careful 1920 1080 Ben McCulloch

When communicating with an AI assistant, we always observe its persona. They give away little hints while we communicate with them, and that makes us imagine a persona, as if…

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Customer journey analytics with Tim Friebel

Customer journey analytics with Tim Friebel 1600 1200 Rebecca Christie

Tim Friebel joins us on our VUX world podcast as he shares insights into customer journey analytics.

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4 ways messaging can drive revenue beyond direct sales

4 ways messaging can drive revenue beyond direct sales 1050 600 Ben McCulloch

You’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot on your website for qualifying…

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The Uniphore approach to conversational automation with Kim West

The Uniphore approach to conversational automation with Kim West 1600 1200 Rebecca Christie

Kim West joins us as she shares with us the approach Uniphore is using to conversational automation.

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Why messaging should be part of your content strategy, with Nick Martin

Why messaging should be part of your content strategy, with Nick Martin 1600 1200 Rebecca Christie

Nick Martin joins us on our VUX World podcast as he shares why messaging should be part of your content strategy.

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The future trajectory of AI in customer experience, with Sham Aziz

The future trajectory of AI in customer experience, with Sham Aziz 1600 1200 Rebecca Christie

Sham Aziz joins us on our VUX World podcast as he shares the future trajectory of AI in customer experience.

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Debt collections are challenging, and changing

Debt collections are challenging, and changing 1920 1133 Ben McCulloch

People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.

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Overcoming the shortfalls of voice AI

Overcoming the shortfalls of voice AI 1900 1200 Ben McCulloch

People just want to talk to machines like they would talk to another person. They expect it to work.

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Why conversational AI should be accessible by design

Why conversational AI should be accessible by design 2560 1563 Ben McCulloch

Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.

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Here’s Conversational AI at a whopping great scale!

Here’s Conversational AI at a whopping great scale! 1456 816 Ben McCulloch

We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…

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