Content

Ben McCulloch
January 5, 2023

15 ways conversation designers could use ChatGPT

15 ways conversation designers could use ChatGPT https://vux.world/wp-content/uploads/Articles-3.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g January 5, 2023 January 5, 2023

People from all industries and professions have gotten a hold of ChatGPT and have begun to understand the potential power of NLP technologies. In the field of conversational AI, for…

Ben McCulloch
December 19, 2022

How to achieve better customer service during seasonal spikes

How to achieve better customer service during seasonal spikes https://vux.world/wp-content/uploads/Articles-2-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 19, 2022 December 19, 2022

We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be…

Rebecca Christie
December 17, 2022

Conversational AI at GoDaddy and beyond with Sonia Talati

Conversational AI at GoDaddy and beyond with Sonia Talati https://vux.world/wp-content/uploads/sonia-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g December 17, 2022 January 3, 2023

Sonia Talati, Senior Manager for Conversation Design at GoDaddy, shares some insights into how GoDaddy uses conversational AI and thoughts on scale.

Ben McCulloch
December 15, 2022

Nova KBM’s AI assistant is more successful than anyone dreamed

Nova KBM’s AI assistant is more successful than anyone dreamed https://vux.world/wp-content/uploads/20.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 15, 2022 December 15, 2022

Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.

Rebecca Christie
December 15, 2022

Learnings from designing over 300 chatbots with Jim-Rowe Bot

Learnings from designing over 300 chatbots with Jim-Rowe Bot https://vux.world/wp-content/uploads/JIM-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g December 15, 2022 December 16, 2022

Jim-Rowe Bot joins Kane-versational AI and talks through what he has learned from the experience of creating over 300 chatbots.

Ben McCulloch
December 9, 2022

Conversations Squared #2 – Jason F. Gilbert

Conversations Squared #2 – Jason F. Gilbert https://vux.world/wp-content/uploads/FINAL.jpg 2380 2380 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 9, 2022 December 12, 2022

Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he’s worked on loads of bots through the years for various brands on…

Kane Simms
December 7, 2022

ChatGPT: the good, the bad and the future

ChatGPT: the good, the bad and the future https://vux.world/wp-content/uploads/DALL·E-2022-12-07-07.58.23-a-robot-and-a-human-discussing-the-future-of-humanity-in-a-futuristic-city-landscape.png 1024 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g December 7, 2022 December 7, 2022

It’s been a week since the launch of ChatGPT, Open AI’s latest large language model (LLM), which has taken the AI industry by storm. Many have posited that it could…

Rebecca Christie
December 5, 2022

Voice AI that detects your tone of voice with Sean Austin, CEO, Helios

Voice AI that detects your tone of voice with Sean Austin, CEO, Helios https://vux.world/wp-content/uploads/sean-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g December 5, 2022 December 13, 2022

Sean Austin, CEO, Helios joins us to give an insight on how Voice AI is working to be able to detect what the tone of your voice is.

Ben McCulloch
December 1, 2022

Top 10 conversational AI trends for 2023

Top 10 conversational AI trends for 2023 https://vux.world/wp-content/uploads/Articles-4.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 1, 2022 December 1, 2022

Vonage hosted the ‘What’s Next for Conversational AI’ panel during VUX @ VOICE22, a full day of VUX World programming at VOICE22 in Arlington, VA.

Ben McCulloch
December 1, 2022

5 steps to selecting the perfect partner for conversational automation

5 steps to selecting the perfect partner for conversational automation https://vux.world/wp-content/uploads/Articles-2.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 1, 2022 December 1, 2022

Recently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for replacement Digital ID cards.

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