Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.
read moreVoicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?
read moreFind out how PolyAI is creating super-human voice assistants for customer service with ex-Apple Siri, current CEO PolyAI, Nikola Mrkšić.
read moreWith approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on it?
read moreFounder and CEO, Labworks.io, Tom Hewitson joins us to share his advice on how to build a business on Alexa and Google Assistant.
read moreGoogle Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.
read moreHere’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.
read moreAnswering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and their impact on customer experience.…
read moreIf you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.
read moreVP Technology at Cognigy, Derek Roberti, joins us to share the ins and outs of enterprise conversational automation.
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