A deep dive into how Deutsche Telekom is using and building NLP solutions with Lead Architect for Speech Technologies and NLP, Angel Mario Castro Martinez.

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Presented by Deepgram and Symbl.ai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

• Deepgram website
• Deepgram on LinkedIn
• Deepgram on Twitter

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.

• Visit Symbl.ai
• Symbl.ai LinkedIn
• Symbl.ai on Twitter
• Symbl.ai on Facebook 
• Symbl.ai on Instagram

Deutsche Telekom and NLP tooling

A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it’s approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it’s releasing them for public use.

Timestamps

00:00 Intro and welcome Deepgram and Symbl.ai

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04:40 Welcome Angel Mario Castro Martinez
07:28 Acquiring vs building AI capabilities
11:25 AI data, security and privacy
14:33 Deutsche Telekom Conversational AI Platform
19:20 Starting with speech recognition
23:00 NLU classifiers
24:46 Use cases
29:55 Difference between DT platform vs other CAI platforms
34:44 GDPR and data protection
41:14 Semantic search
45:00 Labelling and training data
51:12 Outro and wrap up

Links

Register for The end of ‘Can you repeat that?’ webinar

Sign up to ‘The Easy Way to Integrate Voicebots with Your Customer Service Solution’ webinar