fbpx

How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP, Deutsche Telekom

How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP, Deutsche Telekom 1600 1200 Kane Simms

A deep dive into how Deutsche Telekom is using and building NLP solutions with Lead Architect for Speech Technologies and NLP, Angel Mario Castro Martinez.

Supporting Ukraine

The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too.

Donate here

Presented by Deepgram and Symbl.ai

Presented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

Presented by Symbl.aiSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.



AVAILABLE ON ALL PODCAST PLAYERS.

Deutsche Telekom and NLP tooling

A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it’s approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it’s releasing them for public use.

Timestamps

00:00 Intro and welcome Deepgram and Symbl.ai

Register for The end of ‘Can you repeat that?’ webinar

Sign up to ‘The Easy Way to Integrate Voicebots with Your Customer Service Solution’ webinar

04:40 Welcome Angel Mario Castro Martinez
07:28 Acquiring vs building AI capabilities
11:25 AI data, security and privacy
14:33 Deutsche Telekom Conversational AI Platform
19:20 Starting with speech recognition
23:00 NLU classifiers
24:46 Use cases
29:55 Difference between DT platform vs other CAI platforms
34:44 GDPR and data protection
41:14 Semantic search
45:00 Labelling and training data
51:12 Outro and wrap up

Links

Register for The end of ‘Can you repeat that?’ webinar

Sign up to ‘The Easy Way to Integrate Voicebots with Your Customer Service Solution’ webinar

    Join us this Friday: What’s next for AI-powered customer experience in 2025.
    This is default text for notification bar
    Share via
    Copy link
    Powered by Social Snap