Case study

Kane Simms
August 22, 2025

How Essent saved €1.8 million by listening to their call centre agents

How Essent saved €1.8 million by listening to their call centre agents https://vux.world/wp-content/uploads/Essent-AI-assistant-savings-VUX-World-article.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 22, 2025 August 22, 2025

Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an…

Kane Simms
July 17, 2025

4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay

4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay https://vux.world/wp-content/uploads/Four-AI-case-studies-article.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 17, 2025 July 18, 2025

Discover how H&M, Sage, Telenor and Vipps MobilePay implement AI in their customer experience and the results they’re seeing.

Taras Semeniuk
June 20, 2025

Gaining clarity in conversational AI live from Boost Camp

Gaining clarity in conversational AI live from Boost Camp https://vux.world/wp-content/uploads/Boost-Camp-episode-cover.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 20, 2025 June 27, 2025

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI

Taras Semeniuk
June 13, 2025

How True Classic tailored AI for customer experience with Jordan Gesky

How True Classic tailored AI for customer experience with Jordan Gesky https://vux.world/wp-content/uploads/True-Classic-AI-for-customer-experience-VUX-World-podcast.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 13, 2025 June 13, 2025

Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.

Rebecca Christie
December 17, 2022

Conversational AI at GoDaddy and beyond with Sonia Talati

Conversational AI at GoDaddy and beyond with Sonia Talati https://vux.world/wp-content/uploads/sonia-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g December 17, 2022 January 3, 2023

Sonia Talati, Senior Manager for Conversation Design at GoDaddy, shares some insights into how GoDaddy uses conversational AI and thoughts on scale.

Ben McCulloch
December 15, 2022

Nova KBM’s AI assistant is more successful than anyone dreamed

Nova KBM’s AI assistant is more successful than anyone dreamed https://vux.world/wp-content/uploads/20.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 15, 2022 December 15, 2022

Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.

Rebecca Christie
December 15, 2022

Learnings from designing over 300 chatbots with Jim-Rowe Bot

Learnings from designing over 300 chatbots with Jim-Rowe Bot https://vux.world/wp-content/uploads/JIM-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g December 15, 2022 December 16, 2022

Jim-Rowe Bot joins Kane-versational AI and talks through what he has learned from the experience of creating over 300 chatbots.

Rebecca Christie
December 5, 2022

Voice AI that detects your tone of voice with Sean Austin, CEO, Helios

Voice AI that detects your tone of voice with Sean Austin, CEO, Helios https://vux.world/wp-content/uploads/sean-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g December 5, 2022 December 13, 2022

Sean Austin, CEO, Helios joins us to give an insight on how Voice AI is working to be able to detect what the tone of your voice is.

Rebecca Christie
November 25, 2022

Conversations Squared #1 – Emily Uematsu Banzhaf

Conversations Squared #1 – Emily Uematsu Banzhaf https://vux.world/wp-content/uploads/conversation-l.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g November 25, 2022 November 29, 2022

Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network,…

Rebecca Christie
November 23, 2022

Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey

Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey https://vux.world/wp-content/uploads/brandon-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g November 23, 2022 November 29, 2022

Brandon Kaplan, CIO, Journey discusses how conversational AI is emerging in the web 3 landscape.

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