Customer service

Rebecca Christie
May 18, 2022

How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner

How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner https://vux.world/wp-content/uploads/Jeroen-Das-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g May 18, 2022 August 3, 2022

Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.

Rebecca Christie
May 4, 2022

Top CX trends and how AI is helping, with Brad Cleveland

Top CX trends and how AI is helping, with Brad Cleveland https://vux.world/wp-content/uploads/Brad_Landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g May 4, 2022 May 4, 2022

Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.

Kane Simms
October 14, 2021

Google announces general availability of CCAI Insights

Google announces general availability of CCAI Insights https://vux.world/wp-content/uploads/CCAI-INSIGHTS.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g October 14, 2021 October 14, 2021

Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.

Kane Simms
August 11, 2021

Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez

Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez https://vux.world/wp-content/uploads/genesys-on-voice-and-conversational-ai-with-elcenora-martinez-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 11, 2021 August 11, 2021

One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.

Kane Simms
August 11, 2021

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein https://vux.world/wp-content/uploads/real-time-guidance-with-marc-bernstein-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 11, 2021 August 11, 2021

Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.

Kane Simms
April 12, 2021

Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions

Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions https://vux.world/wp-content/uploads/swisscom-and-artificial-solutions-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g April 12, 2021 April 9, 2021

Product Owner, Dialogue Management, AI and ML Group at Swisscom, Roger Dill, and CEO of Artificial Solutions, Per Ottosson, share insights on how to scale a conversational AI practice.

Kane Simms
March 29, 2021

Giving your AI a Boost with Sam Danby

Giving your AI a Boost with Sam Danby https://vux.world/wp-content/uploads/sam-danby-boost-ai-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g March 29, 2021 March 29, 2021

Sam Danby shares insights on conversational AI tooling and Boost.ai.

Kane Simms
March 5, 2021

Creating super-human voice assistants with Nikola Mrkšić, CEO, PolyAI

Creating super-human voice assistants with Nikola Mrkšić, CEO, PolyAI https://vux.world/wp-content/uploads/nikola-poly-ai-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g March 5, 2021 March 5, 2021

Find out how PolyAI is creating super-human voice assistants for customer service with ex-Apple Siri, current CEO PolyAI, Nikola Mrkšić.

Kane Simms
January 25, 2021

Integrating DialogFlow into your contact centre with Justin Randall

Integrating DialogFlow into your contact centre with Justin Randall https://vux.world/wp-content/uploads/justin-randall-comwave-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g January 25, 2021 January 26, 2021

Learn everything you need to know about integrating your first DialogFlow bot into your contact centre.

Kane Simms
January 18, 2021

AI and the future of customer service with Noam Fine, Vonage AI

AI and the future of customer service with Noam Fine, Vonage AI https://vux.world/wp-content/uploads/Noam-fine-vonage-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g January 18, 2021 January 15, 2021

What’s the future of customer service going to look like? And what can businesses do today to prepare for it?

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