An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.
read moreWhen designing a chat bot or voice bot, be careful not to over-polish your dialogue. Keep it natural and free flowing. Here’s how.
read moreLearn conversation design best practice with Conversation Design Principle, Salesforce, Greg Bennett.
read moreAt Alexa Live 2020, Amazon dropped 31 new features on us, the most features dropped at one time ever. Alexa’s Head of Developer Strategy, Paul Cutsinger, joins us to break…
read moreStandford University found that chatbots and voicebots that are positioned as toddlers fair better than those positioned as experts.
read moreWhat’s the difference between how people use chatbots and search bars vs voice user interfaces and what does that mean for how you design interactions for each? One of the…
read moreWhat is the conversational equivalent of an ear worm? An ear worm is a song that you just cannot get out of your head. It doesn’t matter how hard you…
read moreIf you think conversation design is complex, you ain’t seen nothing yet.
read moreTranscript A good digital assistant will take context into consideration when providing a user experience. Now that context can be related to the device that you’re using, could be related…
read moreKane and Dustin speak to author and researcher, Bob Moore, about his book Conversational UX Design and how to use conversation analysis techniques to create more natural conversational experiences.
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