Opinion • Page 9 of 13 • VUX World

Kane Simms
February 26, 2021

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart https://vux.world/wp-content/uploads/Google-CCAI-Contact-Centre-AI-partnerships-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 26, 2021 October 8, 2021

Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.

Kane Simms
February 25, 2021

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot https://vux.world/wp-content/uploads/containment-rate-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 25, 2021 October 8, 2021

Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.

Kane Simms
January 20, 2021

Is innovating first worth it?

Is innovating first worth it? https://vux.world/wp-content/uploads/Screenshot-2021-01-20-at-07.09.55.png 2470 1274 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 20, 2021 October 8, 2021

Is being first to adopt conversational AI worth it? Or should you wait? https://www.youtube.com/watch?v=IEkW2rAkUdo The people that go first tend to make mistakes that the rest of the market can…

Kane Simms
January 18, 2021

A difference between conversational AI and your website

A difference between conversational AI and your website https://vux.world/wp-content/uploads/Screenshot-2021-01-18-at-10.45.56.png 1532 850 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 18, 2021 October 8, 2021

One of the differences between conversational AI and, say, your website or most other channels that don’t rely on natural language is that…

Kane Simms
October 21, 2020

You might not have a choice about voice

You might not have a choice about voice https://vux.world/wp-content/uploads/img_7034.jpg 916 687 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 21, 2020 October 8, 2021

It’s ironic, but you might not have a choice about voice.

Kane Simms
October 20, 2020

When will voice AI disrupt your industry?

When will voice AI disrupt your industry? https://vux.world/wp-content/uploads/img_7062.jpg 912 684 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 20, 2020 October 8, 2021

Find out how voice AI is disrupting industries with Mike Zagorsek of SoundHound. Register here.

Kane Simms
October 9, 2020

Amazon Echo Show: TV 3.0?

Amazon Echo Show: TV 3.0? https://vux.world/wp-content/uploads/img_6927.jpg 2191 1242 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 9, 2020 October 8, 2021

If the Amazon Echo is radio 2.0, then is the Echo Show, with Zoom and Netflix, TV 3.0?

Kane Simms
October 6, 2020

Are you over-polishing your chatbot?

Are you over-polishing your chatbot? https://vux.world/wp-content/uploads/img_6918.jpg 904 678 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 6, 2020 October 8, 2021

When designing a chat bot or voice bot, be careful not to over-polish your dialogue. Keep it natural and free flowing. Here’s how.

Kane Simms
September 28, 2020

Alexa, the Amazon Services Trojan Horse?

Alexa, the Amazon Services Trojan Horse? https://vux.world/wp-content/uploads/img_6880.jpg 1656 1242 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g September 28, 2020 October 8, 2021

Is the Amazon Echo and Alexa a trojan horse to allow Amazon to sell more products? Nope, but it might be to sell more services.

Kane Simms
August 26, 2020

Your bot’s not an expert, it’s a toddler, and that’s OK

Your bot’s not an expert, it’s a toddler, and that’s OK https://vux.world/wp-content/uploads/toddler-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 26, 2020 October 8, 2021

Standford University found that chatbots and voicebots that are positioned as toddlers fair better than those positioned as experts.

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