Sometimes I tell people I work in conversational AI and they say “I don’t have an Alexa or Google Assistant because I don’t want tech companies to record everything I…
read moreYou’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced…
read moreWe have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and then see if they can…
read moreIf you want to understand how machines pick apart the things we say to pull relevant data from it then you simply must listen to Raj Tumuluri! Don’t just believe…
read moreFrequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s…
read moreHow do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that won’t help anyone? Many designers…
read moreWhat do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a fix pronto. They have a…
read moreHere’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.
read moreWe’ve seen many attention-grabbing headlines about how AI is going to steal our jobs. It hasn’t happened yet though, has it? It’s important to remember they’re just stories. They feed…
read moreWhere’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.
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