Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!
read moreLearn how to increase customer satisfaction with AI-enhanced debt recovery.
read moreYou may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…
read moreHow do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the…
read moreAs of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going…
read moreHow can AI make your job search easier? I’m joined by Head of Product – Conversations at Total Jobs Group, Somnath Biswas to discuss.
read moreI recently sat down with Pete Kemp, Principal Consultant at FSP, to discuss the lessons learned in implementing Microsoft 365 Copilot for enterprise businesses. Pete shared 7 specific lessons that…
read moreWe were joined by Nerys Corfield as she delved into what AI in contact centre trends!
read moreDiscover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.
read moreThe Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in…
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