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Chatbot and LLM Analytics with Eric Griffing, Dashbot

Chatbot and LLM Analytics with Eric Griffing, Dashbot 1600 1200 Rebecca Christie

Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.

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New research: Enterprise AI adoption: Guiding stars for contact centre leaders

New research: Enterprise AI adoption: Guiding stars for contact centre leaders 1920 1080 Taras Semeniuk

Exclusive research and brand new insights directly from contact centre agents and customers on the coming of AI and recipes for next-gen CX.

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The Voice AI Era: The future of conversational agents

The Voice AI Era: The future of conversational agents 1920 1080 Taras Semeniuk

Discover the extraordinary potential of integrating cutting-edge automatic speech recognition, advanced human-like speech synthesis, and the deep language understanding of LLMs.

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AI that filters voices and soften accents, with Ofer Ronen

AI that filters voices and soften accents, with Ofer Ronen 1600 1200 Kane Simms

Ofer Ronen joins us as he shares with us how AI is being used to filter voices and making accents clearer to understand!

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Lessons from 21 years in conversational AI with Chris Ezekiel

Lessons from 21 years in conversational AI with Chris Ezekiel 1600 1200 Kane Simms

Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!

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Can you help me pay this off? How to increase customer satisfaction with an award-winning AI-enhanced debt recovery

Can you help me pay this off? How to increase customer satisfaction with an award-winning AI-enhanced debt recovery 1920 1080 Taras Semeniuk

Learn how to increase customer satisfaction with AI-enhanced debt recovery.

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Is it safe to use LLMs in a healthcare setting?

Is it safe to use LLMs in a healthcare setting? 1792 1024 Ben McCulloch

You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…

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Balancing Tech Advancements with a Human Touch in Customer Service

Balancing Tech Advancements with a Human Touch in Customer Service 1792 1024 Ben McCulloch

How do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the…

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Counteracting the risk of LLMs

Counteracting the risk of LLMs 1792 1024 Kane Simms

As of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going…

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Using AI to make the job search easier with Total Jobs Group

Using AI to make the job search easier with Total Jobs Group 1600 1200 Kane Simms

How can AI make your job search easier? I’m joined by Head of Product – Conversations at Total Jobs Group, Somnath Biswas to discuss.

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