Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.
read moreExclusive research and brand new insights directly from contact centre agents and customers on the coming of AI and recipes for next-gen CX.
read moreDiscover the extraordinary potential of integrating cutting-edge automatic speech recognition, advanced human-like speech synthesis, and the deep language understanding of LLMs.
read moreOfer Ronen joins us as he shares with us how AI is being used to filter voices and making accents clearer to understand!
read moreChris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!
read moreLearn how to increase customer satisfaction with AI-enhanced debt recovery.
read moreYou may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…
read moreHow do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the…
read moreAs of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going…
read moreHow can AI make your job search easier? I’m joined by Head of Product – Conversations at Total Jobs Group, Somnath Biswas to discuss.
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