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Lessons from 21 years in conversational AI with Chris Ezekiel

Lessons from 21 years in conversational AI with Chris Ezekiel 1600 1200 Kane Simms

Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!

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Can you help me pay this off? How to increase customer satisfaction with an award-winning AI-enhanced debt recovery

Can you help me pay this off? How to increase customer satisfaction with an award-winning AI-enhanced debt recovery 1920 1080 Taras Semeniuk

Learn how to increase customer satisfaction with AI-enhanced debt recovery.

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Is it safe to use LLMs in a healthcare setting?

Is it safe to use LLMs in a healthcare setting? 1792 1024 Ben McCulloch

You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…

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Balancing Tech Advancements with a Human Touch in Customer Service

Balancing Tech Advancements with a Human Touch in Customer Service 1792 1024 Ben McCulloch

How do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the…

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Counteracting the risk of LLMs

Counteracting the risk of LLMs 1792 1024 Kane Simms

As of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going…

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Using AI to make the job search easier with Total Jobs Group

Using AI to make the job search easier with Total Jobs Group 1600 1200 Kane Simms

How can AI make your job search easier? I’m joined by Head of Product – Conversations at Total Jobs Group, Somnath Biswas to discuss.

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7 practical tips to implement Microsoft 365 Copilot for your business

7 practical tips to implement Microsoft 365 Copilot for your business 1920 1080 Kane Simms

I recently sat down with Pete Kemp, Principal Consultant at FSP, to discuss the lessons learned in implementing Microsoft 365 Copilot for enterprise businesses. Pete shared 7 specific lessons that…

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AI in contact centers trends with Nerys Corfield

AI in contact centers trends with Nerys Corfield 1600 1200 Kane Simms

We were joined by Nerys Corfield as she delved into what AI in contact centre trends!

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The Future of AI and Humanity: Insights from a Conversation with Byron Reese

The Future of AI and Humanity: Insights from a Conversation with Byron Reese 1792 1024 Kane Simms

Discover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.

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7 new AI case studies from 7 top brands

7 new AI case studies from 7 top brands 2433 1369 Kane Simms

The Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in…

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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