Content

Conversations Squared #2 – Jason F. Gilbert

Conversations Squared #2 – Jason F. Gilbert 2380 2380 Kane Simms

Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he’s worked on loads of bots through the years for various brands on…

read more

ChatGPT: the good, the bad and the future

ChatGPT: the good, the bad and the future 1024 1024 Kane Simms

It’s been a week since the launch of ChatGPT, Open AI’s latest large language model (LLM), which has taken the AI industry by storm. Many have posited that it could…

read more

Voice AI that detects your tone of voice with Sean Austin, CEO, Helios

Voice AI that detects your tone of voice with Sean Austin, CEO, Helios 1600 1200 Kane Simms

Sean Austin, CEO, Helios joins us to give an insight on how Voice AI is working to be able to detect what the tone of your voice is.

read more

Top 10 conversational AI trends for 2023

Top 10 conversational AI trends for 2023 1120 840 Kane Simms

Vonage hosted the ‘What’s Next for Conversational AI’ panel during VUX @ VOICE22, a full day of VUX World programming at VOICE22 in Arlington, VA.

read more

5 steps to selecting the perfect partner for conversational automation

5 steps to selecting the perfect partner for conversational automation 1120 840 Kane Simms

Recently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for replacement Digital ID cards.

read more

Conversations Squared #1 – Emily Uematsu Banzhaf

Conversations Squared #1 – Emily Uematsu Banzhaf 1600 1200 Kane Simms

Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network,…

read more

Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey

Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey 1600 1200 Kane Simms

Brandon Kaplan, CIO, Journey discusses how conversational AI is emerging in the web 3 landscape.

read more

Is our love for the web holding us back?

Is our love for the web holding us back? 1120 840 Kane Simms

Many of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a smartphone app, they have a…

read more

Why you should take data privacy more seriously

Why you should take data privacy more seriously 1120 840 Kane Simms

Sometimes I tell people I work in conversational AI and they say “I don’t have an Alexa or Google Assistant because I don’t want tech companies to record everything I…

read more

Why should you measure bots like humans?

Why should you measure bots like humans? 1120 840 Kane Simms

You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced…

read more