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Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy

Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy 1600 1200 Rebecca Christie

Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable.

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Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX 1280 720 Kane Simms

I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.

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Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera

Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera 1600 1200 Rebecca Christie

Muddu Sudhakar, CEO, Aisera joins us to discuss the Aisera philosophy for AI mediated service provision, and some controversial recommendations.

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How ABN AMRO bank developed AI maturity

How ABN AMRO bank developed AI maturity 1120 840 Ben McCulloch

Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.

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The rise of digital humans and branded avatars with Danny Tomsett, CEO, UneeQ

The rise of digital humans and branded avatars with Danny Tomsett, CEO, UneeQ 1600 1200 Rebecca Christie

Danny Tomsett, CEO, UneeQ joins us to talk through the rise of digital humans and branded avatars.

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How LNER’s digital human could revolutionise train travel

How LNER’s digital human could revolutionise train travel 1120 840 Ben McCulloch

Bots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy train station concourse in England?

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Conversation design maturity with Braden Ream, CEO, Voiceflow

Conversation design maturity with Braden Ream, CEO, Voiceflow 1600 1200 Rebecca Christie

We were joined by Braden Ream, CEO, Voiceflow to discuss conversation design maturity and best practice for growing conversational AI teams.

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You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker 1600 1200 Rebecca Christie

Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.

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How Rabobank uses conversational AI with Stefan Bijkerk

How Rabobank uses conversational AI with Stefan Bijkerk 1600 1200 Rebecca Christie

Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.

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How Empire Today uses conversational AI with Philip Bennett

How Empire Today uses conversational AI with Philip Bennett 1600 1200 Rebecca Christie

Philip Bennett joins us to speak about how Empire Today has been using conversational AI.

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