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Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER 1600 1200 Rebecca Christie

Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.

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Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia

Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia 1890 1417 Rebecca Christie

Matt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.

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Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI

Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI 1600 1200 Rebecca Christie

Hear from Jaya Kishore the co-founder and CTO of Yellow AI as he talks about the core components of conversational AI.

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Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai

Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai 1600 1200 Rebecca Christie

Raj Tumuluri shares the vision for truly multimodal conversational AI, and it’s impressive… And a reality today.

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Best Practices For Conversation Design

Best Practices For Conversation Design 2240 1260 Kritika Yadav

Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons…

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Call centre authentication with Matt Smallman, Founder, SymNex Consulting

Call centre authentication with Matt Smallman, Founder, SymNex Consulting 1747 1241 Rebecca Christie

Hear from best selling author and voice biometrics expert, Matt Smallman, on how to utilise technology for voice authentication.

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Here’s something you’ll need soon enough

Here’s something you’ll need soon enough 1747 1241 Kane Simms

Most companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.

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So you have a chatbot, now what? With Alan Nichol, CTO, Rasa

So you have a chatbot, now what? With Alan Nichol, CTO, Rasa 1600 1200 Kane Simms

We’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.

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Voice AI Lego: the importance of modularity

Voice AI Lego: the importance of modularity 1024 768 Ben McCulloch

Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.

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How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon 1600 1200 Kane Simms

Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.

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    Exclusive insight report: How AI agents keep CX stable when volume explodes
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