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Podcast


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Call centre authentication with Matt Smallman, Founder, SymNex Consulting

Call centre authentication with Matt Smallman, Founder, SymNex Consulting 1747 1241 Rebecca Christie

Hear from best selling author and voice biometrics expert, Matt Smallman, on how to utilise technology for voice authentication.

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So you have a chatbot, now what? With Alan Nichol, CTO, Rasa

So you have a chatbot, now what? With Alan Nichol, CTO, Rasa 1600 1200 Kane Simms

We’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.

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How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon 1600 1200 Kane Simms

Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.

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How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP, Deutsche Telekom

How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP, Deutsche Telekom 1600 1200 Kane Simms

A deep dive into how Deutsche Telekom is using and building NLP solutions with Lead Architect for Speech Technologies and NLP, Angel Mario Castro Martinez.

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‘Cobots’ with Lisa Michaud, Product Director, Interactions

‘Cobots’ with Lisa Michaud, Product Director, Interactions 1600 1200 Kane Simms

How humans and bots working together in real time can lead to epic customer experiences.

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Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants 1540 800 Kane Simms

A case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.

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Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia 1600 1200 Kane Simms

A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.

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Speech recognition revolution with Scott Stephenson, CEO, Deepgram

Speech recognition revolution with Scott Stephenson, CEO, Deepgram 1600 1200 Kane Simms

The latest developments in speech recognition technology, use cases and ethics with Deepgram CEO, Scott Stephenson.

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Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher

Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher 1600 1200 Kane Simms

Emmy-Award winning Respeecher join us to share the future of synthesised speech.

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The past, present and future of conversation design with Voxable

The past, present and future of conversation design with Voxable 1600 1200 Kane Simms

Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the past and future of conversation design.

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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