Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he’s worked on loads of bots through the years for various brands on chat and voice, as well as digital humans (such as ‘Anna’) and now with ElliQ – a robotic companion for elderly Americans.
We talked about personas, multimodality, TTS and SSML, empathetic bots like ElliQ and more.
In this episode
- 00:00 Intro
- 00:57 Jason’s LinkedIn films on conversation design
- 01:49 We need to keep asking questions
- 03:02 About Grice’s cooperative principle
- 04:04 30 seconds, go! Most useful tool
- 06:00 Nominate one conversation designer we should all know
- 08:46 On GPT3
- 11:20 The danger of conversations designed by algorithms
- 12:38 How do you ensure your design is good enough?
- 14:17 Where does a companionship bot like ElliQ fit into user’s lives?
- 17:13 Tell me about ElliQ’s persona?
- 19:47 Persona design for transactional bots
- 21:43 How far should a transactional bot’s persona design go?
- 24:57 If a bot has a political stance should their bot reflect it?
- 26:34 What is a bot for?
- 28:31 Using Microsoft Azure TTS to empathise with users
- 32:39 Are users more comfortable sharing with ElliQ?
- 34:33 Empathetic bots have great value
- 37:51 What modalities does ElliQ have?
- 38:45 Are the lights part of ElliQ’s interactions?
- 40:05 How do you design multimodally?
- 44:17 you start with script, then voice, then gestures?
- 46:15 Do you want to break the illusion?
- 47:19 How does ElliQ adapt to repeat users?