OpenAI GPT-4o: What’s new and what’s the impact on CX?

Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.

Kane is joined by Marc Bernstein, CEO, Balto, to discuss the new updates from OpenAI, GPT-4o, and what it means for the future of CX.

Apple Podcasts | Spotify | YouTube | Overcast

In this episode

00:00 Introduction
07:45 Marks thoughts on GPT-4o
16:25 Experience design lense
20:35 Interface requirements
25:30 Self service options
33:10 Prompt engineering
41:55 Expectations of the future of AI
48:50 Longer term impact in the market
57:08 Technology vendors concerns
1:01:12 Outro

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