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Case study

Automating insurance claims with conversational AI

Automating insurance claims with conversational AI 1120 840 Ben McCulloch

What do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a fix pronto. They have a…

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How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank

How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank 1600 1200 Kane Simms

Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.

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Check out Florida Blue’s multimodal marvel!

Check out Florida Blue’s multimodal marvel! 1120 840 Ben McCulloch

Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.

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HSBC knows the measure of a great digital assistant

HSBC knows the measure of a great digital assistant 1120 840 Ben McCulloch

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

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AI at Marks and Spencer: 2 current use cases

AI at Marks and Spencer: 2 current use cases 1120 840 Ben McCulloch

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…

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How ABN AMRO bank developed AI maturity

How ABN AMRO bank developed AI maturity 1120 840 Ben McCulloch

Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.

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How LNER’s digital human could revolutionise train travel

How LNER’s digital human could revolutionise train travel 1120 840 Ben McCulloch

Bots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy train station concourse in England?

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You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker 1600 1200 Rebecca Christie

Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.

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How Rabobank uses conversational AI with Stefan Bijkerk

How Rabobank uses conversational AI with Stefan Bijkerk 1600 1200 Rebecca Christie

Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.

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How Empire Today uses conversational AI with Philip Bennett

How Empire Today uses conversational AI with Philip Bennett 1600 1200 Rebecca Christie

Philip Bennett joins us to speak about how Empire Today has been using conversational AI.

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